Creating a Balanced Scorecard for a Financial Services Organization

Naresh Makhijani is widely acknowledged as Asia’s foremost management consultant specializing in strategy management, execution and aligned technologies. He is the founder of OTI, an Indonesian-based strategy management consultancy and of the Singapore-based Balanced Scorecard solutions. He is co-author of the books Balanced Scorecard in Asia and Aligning People to Strategic Goals. He was the first consultant in Asia to implement the Balanced Scorecard as early in 1995 and has since implemented over 100 Balanced Scorecards in over 20 industries in three continents.

James Creelman is a management author, educator and practitioner specializing in the Balanced Scorecard and related Enterprise Performance Management disciplines. He leads Balanced Scorecard-related workshops and seminars throughout the world and is  presently working within the Strategy Planning and Quality Management section of the Ministry of Works, Bahrain. He has written over 22 books and reports including More with Less: Maximising Value in the Public Sector.