Six Sigma For Dummies, 2nd Edition

Craig Gygi is Executive VP of Operations at MasterControl, a leading company providing software and services for best practices in automating and connecting every stage of quality/regulatory compliance, through the entire product life cycle. He is an operations executive and internationally recognized Lean Six Sigma thought leader and practioner. Bruce Williams is the Senior Vice President & General Manager of Software AG, a global leader in business process excellence. He is a leading speaker and presenter in on business and technology trends, and is co-author of Six Sigma Workbook For Dummies, Process Intelligence For Dummies, BPM Basics For Dummies, and The Intelligent Guide to Enterprise BPM. Neil DeCarlo was President of DeCarlo Communications.