View Shopping Cart   My Account   Help   Contact Us

Ordering How to Contact Customer Services Ordering by Phone, Fax, or Mail Safe-Shopping Guarantee Setting Up an Online Account Lost Your Password? Special Offers & Promotional Codes Worldwide Shipping Please note: Wiley Distribution Services Ltd are the sole distributors for the following publishers: O'Reilly UK Limited, W W Norton and Co Limited, Columbia University Press, Princeton University Press, University of California Press, The University of Chicago Press, Yale University Press, Harvard University Press including LOEB Classical Library and The MIT Press All orders or enquiries need to be addressed to John Wiley & Sons Ltd and any email response customers receive will be from cs-books@wiley.co.uk How to Contact Customer Services Customers who wish to: order products; make enquiries concerning orders already placed; request title information, price, availability, or general bibliographic data; or establish a new account should contact the U.K. Customer Service Department at: Phone: +44 (0) 1243 843294 Fax: +44 (0) 1243 843303 E-mail: cs-books@wiley.co.uk Hours: Weekdays, 8:00 a.m to 5:30 p.m. Ordering by Phone, Fax, or Mail Products may be ordered directly from the address and phone numbers shown below. We accept payment in Pounds Sterling or Euro's, customers can pay by cheque or credit card. We accept American Express, Visa, Mastercard, and Diners Club (not Euros) and JCB (not Euros). Customers with an existing account number who wish to place telephone orders should have their account numbers readily available when they call. John Wiley & Sons, Ltd. Customer Services Department 1 Oldlands Way Bognor Regis West Sussex PO22 9SA Phone: +44 (0) 1243 843294 Fax: +44 (0) 1243 843303 E-mail: cs-books@wiley.co.uk Safe-Shopping Guarantee When you use your credit card to shop, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology–the Internet standard for secure transactions. This technology safeguards your personal information and guarantees privacy. The Shopping Cart needs you to have a 128-bit encryption in order to support the security technology - if using Microsoft Explorer you can download this upgrade free here. Your order information and purchase history are further protected by a password you choose. If you forget your password, we will first verify your identity, then send a new password to the e-mail address listed in your account. Setting Up an Online Account You are invited to establish a personal account during the shopping process of an online order. Simply select a password for your account and you're ready to go. If you need to access your account, click on the My Account link located in the top right-hand corner of most pages on this site. You will be able to take advantage of features associated with your account, like changing your account information, tracking recent orders, and order history. Lost Your Password? If you've lost or forgotten the password for your account, we can send you a new one. Anywhere you’re asked to provide a password, there will be a link to our Password Retrieval page. Just click on the link, fill out the form, and submit. We'll immediately generate a new password and send it to the e-mail address we have on record for your account. Special Offers & Campaign Codes If you have a promotional (or discount) code to apply towards your purchase, please enter the code in the promotion code field in your shopping cart. If you mail, fax, or phone in your order, be sure to include the code to receive your discount. Worldwide Shipping Please note that we only ship to the UK, Europe, Middle East and Africa.