Wiley.com

Search Results

Refine: Sort by:

2 matches for "J. Mike Jacka"

Business Process Mapping: Improving Customer Satisfaction, 2nd Edition (0470444584) cover image
Business Process Mapping: Improving Customer Satisfaction, 2nd Edition
by J. Mike Jacka, Paulette J. Keller
July 2009, Hardcover (E-book also available)
Business Process Mapping Workbook: Improving Customer Satisfaction (0470446285) cover image
Business Process Mapping Workbook: Improving Customer Satisfaction
by J. Mike Jacka, Paulette J. Keller
July 2009, Paperback