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Titles by Course

Health Care Quality

Value Based Health Care: Linking Finance and Quality (0470281677) cover image
Textbook
by Yosef D. Dlugacz
November 2009, ©2010, Paperback, Jossey-Bass (E-book also available)
Quality By Design: A Clinical Microsystems Approach (0787978981) cover image
Textbook
by Eugene C. Nelson (Editor), Paul B. Batalden (Editor), Marjorie M. Godfrey (Editor)
March 2007, ©2007, Paperback, Jossey-Bass (E-book also available)
Measuring Health Care: Using Quality Data for Operational, Financial, and Clinical Improvement (0787983837) cover image
Textbook
by Yosef D. Dlugacz
September 2006, ©2006, Paperback, Jossey-Bass (E-book also available)
Curing Health Care: New Strategies for Quality Improvement (0787964522) cover image
Textbook
by Donald M. Berwick, MD, MPP, A. Blanton Godfrey, Jane Roessner
November 2002, ©2003, Paperback, Jossey-Bass
Medical Error: What Do We Know? What Do We Do? (078796395X) cover image
Textbook
by Marilynn M Rosenthal (Editor), Kathleen M. Sutcliffe (Editor)
July 2002, ©2002, Hardcover, Jossey-Bass
Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care (0787962201) cover image
by Margaret Gerteis (Editor), Susan Edgman-Levitan (Editor), Jennifer Daley (Editor), Thomas L. Delbanco (Editor)
May 2002, Paperback, Jossey-Bass
Communicating with Today's Patient: Essentials to Save Time, Decrease Risk, and Increase Patient Compliance (0787947970) cover image
by Joanne Desmond, Lanny R. Copeland
September 2000, Paperback, Jossey-Bass
Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence (0787952516) cover image
Textbook
by Kristin Baird
July 2000, ©2000, Paperback, Jossey-Bass
Breakthrough Performance: Accelerating the Transformation of Health Care Organizations (0787952311) cover image
by Ellen J. Gaucher, Richard J. Coffey
May 2000, Paperback, Jossey-Bass