Operations Management is a modern success story that plays an essential role in the success of any organisation. Andrew Greasley provides a clear and accessible introduction to this large area of study, focusing on all the key areas of operations in both manufacturing and service industries.

• Example boxes provide international, real-life details of operations concepts
• Worked Examples - step-by-step guides to the procedure to solve quantitative problems
• End-of-Chapter exercises covering topics for discussion and examples to help develop practical skills
• Further Reading and Web links – an extra resource to assist students in locating further additional materials
• Lecturers who adopt this text will find supporting resources on the companion website, including powerpoint slides for each chapter, suggested solutions for case studies and end of chapter exercises, and a multiple-choice test bank.