Changing Organizational Culture: The Change Agent's Guidebook
Part I-Changing organizational culture.
Chapter 1: Organizational culture.
Chapter 2: Assessing the organization and cultural change.
Chapter 3: Everyday reality, attitude, and leadership.
Chapter 4: Mapping and taking away ineffectiveness.
Chapter 5: Dialogue.
Part II-Techniques, personal issues, and exercises.
Chapter 6: Techniques and tools.
Chapter 7: Personal issues.
Chapter 8: Exercises.
Addendum 1: Some meanings of the non-verbal behavioral elements of 9.3.
Addendum 2: Some connotations of the words of 9.7.
Addendum 3: Examples of unproductive assumptions (9.16, Walk 2).