Abbreviations.

Acknowledgements.

1: The Role of Warehousing and Stores.

Warehousing and the supply chain.

Training topics.

Definitions.

Strategic aspects of warehousing.

Customers.

The value chain.

Warehouse location.

Modern warehouse operations.

World-class warehousing.

Conclusion.

2: Inventory, Stock Analysis and Classifying Products.

Product classification.

Demand analysis.

ABC analysis.

Product coding.

Product handling groups.

Inventory management: why hold stock?

Inventory costs and service.

Lead time.

Demand forecasting.

Inventory and statistics.

How much stock should be held?

Replenishment methods.

Questions about inventory.

3: Stock Control.

Stock inaccuracy.

Continuous or periodic stock checking.

Stock control.

Security and preventing loss.

Information security.

Training topics.

4: The Warehouse and Operational Principles.

Warehouse structure.

Warehouse operations.

Receiving.

Location methods in the warehouse.

Picking options.

Customer orders.

Methods of picking.

Despatching activity.

Organising for flow.

5: Equipment.

Fork-lift trucks.

Racking/shelving.

The aisle width decision.

6: Warehouse Information Communications Technology.

Importance of information.

Decision-making and ICT.

Improvements with ICT.

Warehouse ICT applications.

Systems implementation.

7: Regulations.

Health and safety at work.

Management of health and safety.

Health and safety arrangements.

Warehouse health and safety risks.

Risk assessments.

Fork-lift trucks: health and safety.

8: Productivity, Cost and Service.

Framework for analysis.

Key costs.

Key productivity drivers.

Basic improvements.

Understanding productivity.

Determining pricing and charging.

Customer service.

Added value.

Warehouse layout.

Training topics.

9: Outsourcing.

Users’ views of third parties and the marketplace.

Selecting third parties.

Training topics.

10: People Management.

Company culture.

Management.

Work objectives and performance.

Motivating people.

Empowering.

Teams.

Communication.

Managing change.

Warehouse picking operatives.

Training topics.

11: Developments and Trends.

Supply chain impacts on stores and warehousing.

Global logistics.

Reverse logistics and customer returns.

Risk.

Roads.

Legislation.

Technology.

People development.

Political influences.

The supply chain.

Warehouse aims/ideals.

Useful Information and Websites.

Bibliography.

Index.