Acknowledgements.

Introduction.

PART I: UNDERSTANDING MOBILITY.

1. The Nokia Journey.

An Unhappy CIO.

Starting Down the Path.

Why Mobilize Your Business?

2. What Is a Mobilized Business?

Perspectives on Mobility.

Evolving Toward a Mobilized Business.

The Executive’s View of a Mobilized Business.

3. The Skeptics Speak: Challenges to Mobility.

Understanding the Voice of the Skeptic.

A Coordinated Response.

4. Identifying the Benefits of Mobility.

Finding a Precedent.

General Business Benefits.

Pitching the Benefits of Mobility.

Summary.

PART II: PREPARING FOR A MOBILE BUSINESS.

5. Getting to Know Your Workforce.

Understanding Levels of Mobility.

Which Workers Are the Most Mobile?

Understanding Mobile Worker Expectations.

6. Mobilizing Business Processes.

Identifying Business Processes for Mobilization.

Profiling Real-World Examples.

Summary.

7. Choosing Mobile Technology Enablers.

Mobile Devices.

Mobile Device Management.

Connectivity.

Tools and Applications.

Security.

8. Optimizing the Mobile Workplace.

What Is Place?

Working in Public and Low Influence Places.

Working at Home.

Working at Nokia Locations.

The Skeptics Speak.

9. Managing a Mobile Workforce.

How Mobility Affects Workforce Management.

Social Aspects of Mobility.

PART III: WORK GOES MOBILE.

10. Building Business Cases for Mobility.

Unique Characteristics of Mobility Solutions.

A Method for Developing Mobility Business Cases.

Comparing Mobility Solutions.

11. Getting Started.

Stages of Mobility Evolution.

Infrastructure and Technology Enablers.

Horizontal Applications.

Vertical Applications.

New Ways of Doing Business.

First Steps.

Afterword.

Mobility in Practice: Nokia’s Workforce Speaks.

Glossary.

Index.

For More Information.

About the Authors.