Advanced Operations Management, 2nd Edition
This book follows on from Fundamentals of Global Operations Management, 2e (0470026537). Author David Loader explores the challenges of being a good supervisor and manager in an environment of constant change, variable workloads and pressure to deliver quality services cost-effectively. He covers the key aspects of the role, which include managing risk, people and clients.
About the author.
1 THE CHALLENGE.
2 THE MANAGEMENT PHILOSOPHY.
3 THE MANAGEMENT OF RISK.
4 SECURITIES FINANCING.
5 TREASURY AND FUNDING.
6 RESOURCE MANAGEMENT.
7 TECHNOLOGY IN OPERATIONS.
8 PROCEDURAL DOCUMENTATION–CAPTURING THE KNOWLEDGE BASE.
9 CLIENT MANAGEMENT.
10 MANAGEMENT INFORMATION.
11 OUTSOURCING/INSOURCING OPERATIONS FUNCTIONS.
12 INDUSTRY DEVELOPMENTS.
A FATF DOCUMENTS ON THE FORTY RECOMMENDATIONS.
C CONSOLIDATED KYC RISK MANAGEMENT.
List of abbreviations.
Useful websites and suggested further reading.
David is a member of The International Guild of Bankers, The Institute of Directors and The Securities and Investment Institute.