Introduction: How I Became Donald Trump's Negotiator.

Chapter 1: What Is Negotiation...Really?

PART I: KEYS TO NEGOTIATING LIKE DONALD TRUMP.

Chapter 2: Hone Your Personality: Build Trust, Friendship, and Satisfaction with the Other Side.

Chapter 3: Probe to Learn What the Other Side Wants, Flush Out Weaknesses, and Uncover Important Information.

Chapter 4: Be a Master Salesman: Create Bold Solutions to Problems and Convince the Other Side They're Getting More Than They Ever Expected.

Chapter 5: Control the Place of the Negotiation: Use Timing, Deadlines, Delays, and Deadlocks to Your Advantage.

Chapter 6: Harness the Power of Human Nature: Psychological Negotiating Tactics.

Chapter 7: Information is Power: Become the Expert on the Topic You're Negotiating.

Chapter 8: Keep Multiple Solutions in Mind: Remain Flexible and Creative About What You Need and Want.

Chapter 9: Win Through Discipline: The Deal Book, We-They List, Post Checklist, and Other Powerful Planning Tools.

PART II: STRATEGIES FOR SPECIAL SITUATIONS.

Chapter 10: Power Negotiating Tactics and Countermeasures.

Chapter 11: Negotiating with Difficult People.

Chapter 12: Get Tough Strategies...and When to Use Them.

Chapter 13: Dos and Dont's of Skilled Negotiators.

Chapter 14: Telephone and E-Mail Negotiation Tips.

Chapter 15: When to Use Nonbinding Letters of Intent or Memoranda of Understanding.

Chapter 16: The Most Intricate Deal I Ever Negotiated.

Chapter 17: Six Tactics for Iincreasing Your Power in a Negotiation.

Index.