 
Business Intelligence Competency Centers: A Team Approach to Maximizing Competitive Advantage
ISBN: 978-0-470-04719-4
Adobe E-Book
256 pages
August 2006
US $29.95
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Preface.
Acknowledgments.
Chapter 1: Introduction.
Overview.
Business Intelligence as a Competitive Differentiator.
Business Intelligence Competency Center.
Summary.
Chapter 2: Business Intelligence in the Organization.
Overview.
General Findings of the Survey.
Business Intelligence Competency Centers.
Summary.
Chapter 3: Primary Functions of the Business Intelligence Competency Center.
Overview.
Functional Areas Inside the BICC.
Detailed Checklist for the Functional Areas in the BICC.
Related Functional Areas.
Summary.
Chapter 4: Planning a Business Intelligence Competency Center: Using the Information Evolution Model.
Overview.
Four Critical Dimensions of the Information Evolution Model.
Five Levels of Maturity in the Information Evolution Model.
Defining the BI Strategy.
Summary.
Chapter 5: Human Capital.
Overview.
Staffing the Business Intelligence Competency Center.
Summary.
Chapter 6: Knowledge Processes.
Overview.
Knowledge Processes in the Business Intelligence Competency Center’s Functional Areas.
Summary.
Chapter 7: Culture.
Overview.
Organizational Setup and Funding.
Performance Metrics.
Knowledge Management.
Change Management.
Summary.
Chapter 8: Infrastructure.
Overview.
Considerations from a BICC Perspective.
Business Intelligence Infrastructure Selection Criteria.
Road Map to Implementing a BI Infrastructure.
Summary.
Chapter 9: Setting Up and Ensuring Ongoing Support.
Overview.
Setup Process in Detail.
Working with Software Vendors.
Summary.
Chapter 10: Cases from the Field.
Insurance, South Africa: Mutual & Federal Defines Business Intelligence Strategy.
Public Administration, Italy: CSI-Piemonte Manages Growth with a Business Intelligence Competency Center.
Banking, Belgium: KBC Benefits from an SAS Business Intelligence Competency Center.
Banking, South Africa: Competency Center Drives Return on BI Investments at Nedbank.
Summary.
Chapter 11: Ten Recommendations for a Highly Effective Business Intelligence Competency Center.
Have a Vision for Business Intelligence.
Create a Joint Venture Between Business and Information Technology.
It’s a Process, Not a Project.
Maintain Clear Vision, Concrete Objectives.
Integrate and Consolidate.
Practice Effective Change Management.
Carry Out Staff Induction, Training, Development.
Deliver Ongoing Value.
Ensure the Infrastructure’s Depth and Breadth.
Use a Multidimensional Approach.
Appendix A: List of Abbreviations.
Appendix B: Additional Roles.
Index.
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