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CompTIA A+ Complete Study Guide: Exams 220-601 / 602 / 603 / 604

ISBN: 978-0-470-04830-6
984 pages
October 2006
CompTIA A+ Complete Study Guide: Exams 220-601 / 602 / 603 / 604 (0470048301) cover image


All-in-one guide prepares you for CompTIA's new A+ Certification

Candidates aiming for CompTIA's revised, two-exam A+ Certified Track will find everything they need in this value-packed book. Prepare for the required exam, CompTIA A+ Essentials (220-601), as well as your choice of one of three additional exams focusing on specific job roles--IT Technician (220-602), Remote Support Technician (220-603), or Depot Technician (220-604). This in-depth book prepares you for any or all four exams, with full coverage of all exam objectives. Inside, you'll find:

  • Comprehensive coverage of all exam objectives for all four exams in a systematic approach, so you can be confident you're getting the instruction you need
  • Hand-on exercises to reinforce critical skills
  • Real-world scenarios that show you life beyond the classroom and put what you've learned in the context of actual job roles
  • Challenging review questions in each chapter to prepare you for exam day
  • Exam Essentials, a key feature at the end of each chapter that identifies critical areas you must become proficient in before taking the exams
  • A handy fold-out that maps every official exam objective to the corresponding chapter in the book, so you can track your exam prep objective by objective
  • Look inside for complete coverage of all exam objectives for all four CompTIA A+ exams.

Featured on the CD

Test your knowledge with advanced testing software. Includes all chapter review questions and 8 total practice exams.

Reinforce your understanding with flashcards that can run on your PC, Pocket PC, or Palm handheld.

Also on CD, you'll find the entire book in searchable and printable PDF. Study anywhere, any time, and approach the exam with confidence.

Visit www.sybex.com for all of your CompTIA certification needs.

Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

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Table of Contents


Assessment Test.

Chapter 1. Identifying Personal Computer Components.

Chapter 2. Effectively Working with Personal Computer Components.

Chapter 3. Understanding Laptops and Portable Devices.

Chapter 4. Understanding Operating Systems.

Chapter 5. Understanding Basics of Installing, Configuring, Optimizing, and Upgrading Operating Systems.

Chapter 6. Identifying Operating System Troubleshooting and Diagnostic Procedures.

Chapter 7. Understanding the Basics of Printers and Scanners.

Chapter 8. Networking Fundamentals.

Chapter 9. Understanding Network Security Fundamentals.

Chapter 10. Identifying Safety and Environmental Issues.

Chapter 11. Understanding Professionalism and Communication.

Chapter 12. Working with Personal Computer Components.

Chapter 13. Working with Laptops and Portable Devices.

Chapter 14. Installing, Configuring, Optimizing, and Upgrading Operating Systems.

Chapter 15. Installing, Configuring, Optimizing, and Upgrading Printers and Scanners.

Chapter 16. Installing, Configuring, Optimizing, and Upgrading Network Systems.

Chapter 17. Installing, Configuring, Upgrading, and Optimizing Security Systems.



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Author Information

Quentin Docter, A+, MCSE, CNE, CCNA, SCSA, is an IT consultant and author. He has written or coauthored several books for Sybex, including MCSE: Windows 2000 Network Infrastructure Design Study Guide.

Emmett Dulaney, A+, MCSE, has written over 30 books on Windows, Security, IT project management, and UNIX, and is the certification columnist for Redmond Magazine and CramSession.com.

Toby Skandier, A+, is a technical education developer for Sprint Corporation. He has coauthored numerous books, including the bestselling CompTIA Network+ Study Guide.

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New to This Edition

  • Highly Anticipated Revision--Considered by far the mostly popular IT certification offered, the current version of CompTIA's A+ has been out for almost 3 years.       
  •  Move Towards Job-Role Certs--In addition to taking the A+ Essentials exam, new A+ requires the candidate to take one of three job-specific exams: IT Technician, Technical Support Technician, or Depot Technician. This book covers this change in Job-Role Certifications.
  •  Industry Support--A+ is considered the standard for the majority of software and hardware vendors. A+ committee members include IBM, Microsoft, Intel, and HP.
  • Builds on the Strong Sybex Brand--Written by well-know and best-selling author David Groth
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Do you think you've discovered an error in this book? Please check the list of errata below to see if we've already addressed the error. If not, please submit the error via our Errata Form. We will attempt to verify your error; if you're right, we will post a correction below.

ChapterPageDetailsDatePrint Run
XXIV Text correction
On page XXIV, please take out "you have 90 days from the time you pass one test to pass the second test."
xxvii Text correction
In the box headed "I'm Studying For________" the third paragraph is in error.
The sentence beginning "For instance, roughly 18 percent..." should read as follows:
"For instance, roughly 18 percent of the IT Tech bonus exams deal with personal computer components, whereas 45 percent of the questions in the Depot Tech exams are on personal computer components."
lxvii Text correction: Assessment Test, Answer to Question 31
The answer given is C.
The correct answer should be "B. ATTRIB -H WORD1.DOC"
The explanation is correct as given.
2 103 Text correction
Under "SCSI Device Installation and Configuration," first bullet point, the first sentence should read:
"Internal cabling uses a 50-wire ribbon cable (SCSI-1 and SCSI-2) or a 68-wire ribbon cable (SCSI-3) with several keyed connectors."
105 Replace "Lower numbers are higher priority."
Replace "Lower numbers are higher priority." with "SCSI priorities, from highest to lowest, are established as 1, 2, or 4 groups of 8 descending IDs, depending on the width of the address bus, which could be 8, 16, or 32 bits. The tricky part is remembering that with 2 or 4 groups of 8 IDs, each sequence of 8 descending IDs is larger than the last, but lower in priority. Therefore, with a 32-bit bus, the sequence of IDs from highest to lowest priority is 7 through 0, 15 through 8, 23 through 16, and 31 through 24. The ID 7 is always the highest priority, regardless of bus width. This odd priority-sequence came about for the sake of backward compatibility. Originally, the 16-bit bus had to be able to interoperate with the 8-bit bus but had no way of imposing its new IDs on the older technology. So, the new, higher-valued IDs could not trump the older IDs, and yet the descending-group-of-8 convention was maintained. Eventually, the 32-bit bus followed suit for the same reason."
2 134 Text correction: Review Question 15.
The question as written is possibly ambiguous. It should read:
?Which of the following is the minimum ATA standard that supports UltraDMA/133??
2 134 & 136 Text correction to Review Question 17
Change the question to read:
"Internally, what types of wire ribbon cables can SCSI use? (Choose all that apply.)

Change the answer on pg. 136 to read:
"B, C. Internal SCSI-1 and SCSI-2 use a 50-pin cable and internal SCSI-3 uses a 68-pin cable."
2 137 Chapter 2, Review Question 19
Chapter 2 review question 19, gives the answer as B (page 137). The correct answer is C. This is also incorrect in the test on the CD.
3 151 LCD Resolution
Under the heading LCD Resolution, the sentence "At 1024x768, the screen will display 1024 rows of pixels 768 columns wide, for a total of 786,432 pixels."
should read:
"At 1024x768, the screen will display 768 rows of pixels 1024 columns wide ......."
16 787 Text Correction
Under "Bluetooth":
The first sentence, "Bluetooth is..."
Should read: "Bluetooth is a wireless standard that uses radio waves in the 2.4 to 2.485 GHz range."

The second sentence, "Class 2 is..."
Should be clarified. Class 2 Bluetooth technology does not require line of sight to operate. However, performance is greatly enhanced when the devices have line of sight to each other, as indicated on pg. 161, second paragraph under "Bluetooth."
CD Bonus Exams CD: IT Tech Bonus Exam 2, Question 42
The last sentence in the question reads:
"What services are associated with port 21?"

It should read:
"What services are associated with these ports?"
Review Questions and Assessment Test corrections

In the answers to the review questions for Chapter 2, the correct answer to question 19 is in fact incorrect. The correct answer should be "C," not "B."

Assessment Test, question 31--Correct answer is B.;

Ch 2, question 19--Correct answer is C.;

Ch 4, question 8--Option D should read ?Permissions grouped together for easy assignment.?;

Ch 14, question 17--Correct answer is D.

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Instructors Resources
Wiley Instructor Companion Site
Test Bank
Multiple choice, true false and short answer questions are available for download to all adopters of this text.
Power Point Slides
10-15 slides per chapter are available online to all adopters of this text.
Annotated Syllabus
A syllabus that breaks the book down into 30 one-hour segments. Chapter-by-chapter instructor guidelines: A minimum of 2 paragraphs per chapter. Also included are Chapter-by-chapter objectives.
Classroom exercises
30 exercises total: One exercise per hour long segment.
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