The Evolution of Management Models.

Action Imperatives: Collaborate, Control, Compete, Create.

Organizing the Learning Process.

CHAPTER 2 The Mentor Role.

Understanding Self and Others.

Communicating Effectively.

Developing Employees.

CHAPTER 3 The Facilitator Role.

Building Teams.

Using Participative Decision Making.

Managing Conflict.

CHAPTER 4 The Monitor Role.

Managing Information Overload.

Analyzing Core Processes.

Measuring Performance and Quality.

CHAPTER 5 The Coordinator Role.

Managing Projects.

Designing Work.

Managing Across Functions.

CHAPTER 6 The Director Role.

Developing and Communicating a Vision.

Setting Goals and Objectives.

Designing and Organizing.

CHAPTER 7 The Producer Role.

Working Productively.

Fostering a Productive Work Environment.

Managing Time and Stress/Balancing Competing Demands.

CHAPTER 8 The Innovator Role.

Living with Change.

Thinking Creatively.

Managing Change.

CHAPTER 9 The Broker Role.

Building and Maintaining a Power Base.

Negotiating Agreement and Commitment.

Presenting Ideas.

CHAPTER 10 Integration and the Road to Mastery.

Understanding the Developmental Process.

The Profile of a Master Manager.

The Possibility of Self-Improvement.

A COMPETING VALUES READING LIST.

INDEX.