Acknowledgments.

PART I. CLARIFYING THE INSIDE-OUT WORKPLACE.

1. The Essence of I-Work.

2. Cubicle-Lined Factory.

3. Realizing Value.

PART II. FOCUSING ON VALUE.

4. Structuring the Measurement Environment: Where and What to Measure.

5. Measuring, Metering, and Monitoring the Information Flow.

6. Measure to Improve, Not to Manage.

7. Balancing the Equation.

PART III. BRIDGING THE GAP.

8. Imagining the Future.

9. Performing in Public.

Glossary.

Index.