 
Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)
ISBN: 978-0-470-05627-1
Adobe E-Book
188 pages
January 2007
US $52.00
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Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.
