Benefits Management: Delivering Value from IS and IT Investments
September 2010, ©2006
1. The Challenge of IS/IT Investments.
The Development of IS/IT within Organizations.
The New Economy.
Productivity Gains from IS/IT.
The Generic Benefits of IT.
Tangible and Intangible Benefits.
The Disbenefits of IS/IT.
Net Benefits: The Measure of IS Success.
Current Investment Appraisal Approaches.
The Need for a Fresh Approach: Benefits Management.
The Importance of a Common Language: Information Systems and Information Technology.
2. Understanding the Strategic Context.
The Competitive Forces and Resource-Based Views of Strategy.
Ends, Ways, Means.
Industry Attractiveness and Competitive Forces Analysis.
External Value Chain Analysis.
Internal Value Chain Analysis.
Balancing the External and Internal Contexts: The Dimensions of Competence.
Linking Business, IS and IT Strategies.
Balancing the Portfolio of Investments: The Applications Portfolio.
Organizational Information Competences.
The Challenge of Implementation.
3. The Foundations of Benefits Management.
The Need for Another Process for Managing IS/IT Investments?
The Origins of the Benefits Management Approach and Process.
An Overview of the Benefits Management Process.
Identifying and Structuring the Benefits.
Planning Benefits Realization.
Executing the Benefits Plan.
Reviewing and Evaluating the Results.
Establishing the Potential for Further Benefits.
What is Different about this Approach?
4. Establishing the Why, What and How.
Why: Identifying Business and Organizational Drivers.
Strategic Drivers, Dimensions of Competence and the Nature of Change.
Establishing Investment Objectives.
Linking the Investment Objectives to Drivers.
What: The Business Benefits.
How: The Benefits Dependency Network.
Measurement and Ownership.
The Nature of Benefit and Change Ownership.
Benefit and Change Templates.
Worked Example: Improved Control within a Food-Processing Organization.
5. Building the Business Case.
Arguing the Value of the Investment.
A Structure for Analysing and Describing the Benefits.
Quantifying the Benefits: The Major Challenge.
Project Cost Assessment.
Variations in Benefits and Changes across the Application Portfolio.
Completing the Business Case.
6. Stakeholder and Change Management.
Assessing the Feasibility of Achieving the Benefits: Stakeholder Analysis.
Stakeholder Analysis Techniques.
From Analysis to Action.
Completing the Benefits Plan.
Approaches to Managing Change.
Matching the Management Approach and Stakeholder Behaviours.
The Nature of IT-Enabled Change Management: Is it Different?
Alternative Change Management Strategies.
7. Implementing a Benefits Management Approach.
Rationales for Introducing Benefits Management.
Initiating and Managing a Benefits-Driven Investment.
The Project Sponsor.
The Business Project Manager.
The First Workshop.
The Second Workshop.
Inclusion of the Benefits Plan in the Management of the Project.
Evaluating the Results and Establishing Potential for Further Benefits.
Monitoring the Benefits after Implementation.
Fit with other Methodologies.
8. The Importance of Context.
Factors to Take into Account.
The Public Sector.
Multiunit Businesses: Replicated Deployments.
Variations across the Applications Portfolio.
Different Application Types.
Customer Relationship Management Systems.
Enterprise Resource Planning Systems.
Different IS/IT Supply Arrangements.
9. From Projects to Programmes to Portfolios.
Types of Programme: Planned and Emergent.
Programme Dependency Networks.
The Management of Programmes.
Governance of the Investment Portfolio.
The Applications Portfolio for Priority Setting.
Links to Drivers.
Including Emergent Investments in the Management of the Portfolio.
10. Creating a Better Future.
The Continuing Challenge of IS/IT Investments.
Characteristics of the Benefits Management Approach.
The Value of the Process.
Going Further: Using Benefits Management to Formulate and Implement Strategy.
The Purpose of Strategies: To Deliver Benefits to Stakeholders.
Incorporating Benefits Management into Strategic Thinking.
Examples of Benefits-Driven Strategies.
Future Trends in IS/IT and their Implications for Benefits Management.
Having it All: Productivity and Agility Benefits from IS/IT.
A Final Word or Two.
Elizabeth Daniel is Professor of Information Management at the Open University Business School. Prior to joining OUBS in 2005, Elizabeth worked in the IS Research Centre at Cranfield School of Management where she researched and taught in the fields of e-business and IS strategies and benefits management. She has a particular interest in IOS and IS in marketing and supply chains. She has published many papers in leading academic journals and a number of management reports. Elizabeth has a first degree and PhD in Physics and an MBA from London Business School. She has spent over 10 years in industry, starting her career as a medical engineer and subsequently working as a strategy management consultant.
- The book will be replete with examples, cases, check lists and templates for improving the realisation of value from the range of different types of investments.
- The examples used in the book are based on recent experience of working with a wide range of organisations applying the approach across a variety of projects.
- The ‘Benefits Management’ approach has been adopted by over 100 major organizations in all sectors in the UK and to some extent Europe and the US
- The authors teach this topic to 500+ students over the course of a year and have access to an alumni network of 1000s people who have taken this course