Mark Shackman is part of the Symbian Developer Network, which provides technical support to developers in the form of presentations, papers, books and tools. After the formation of Symbian, Mark joined the Connectivity Engineering group, with sole responsibility for authoring, producing, delivering and supporting the Connectivity SDK. He also wrote a chapter in Symbian's first book, Professional Symbian Programming.

Richard Harrison has developed Symbian OS software for 10 years. He is currently Technical Author at Symbian Ltd and is responsible for their system documentation. Richard is the lead author of the best-selling Symbian OS C++ for Mobile Phones, Volumes 1 and 2, also published by Wiley.