Intended Audience.

Prerequisites.

About the CD-ROM.

 Features of This Book.

 Chapter and Appendix Overview.

Finding the Best Starting Point for You.

Where to Find Specific Skill Areas in This Book.

A+ Core Hardware Examination.

A+ Operating System Technologies Exam.

Getting Started.

Hardware Requirements.

Software Requirements.

About the Electronic Book.

The A+ Certification Program.

Benefits of Certification. 

 The A+ Exam Modules and Domains.

Registering for the A+ Exams.

CHAPTER 1 Introduction to Computers.

Lesson 1: The Development of the Computer.

Lesson 2: The Role of a Computer Service Professional.

CHAPTER 2 Understanding Electronic Communication.

Lesson 1: Computer Communication.

Lesson 2: The Computer Bus.

CHAPTER 3 An Overview of the Personal Computer.

Lesson 1: The Three Stages of Computing.

Lesson 2: Components of a Computer. 

 Lesson 3: Support Hardware.

CHAPTER 4 The Central Processing Unit.

Lesson 1: Microprocessors.

Lesson 2: Replacing and Upgrading CPU.

CHAPTER 5 Power Supplies.

Lesson 1: Power Supplies. 

Lesson 2: Power Supply Problems.

CHAPTER 6 Motherboard and ROM BIOS.

Lesson 1: Computer Cases

Lesson 2: Motherboards.

Lesson 3: ROM BIOS.

CHAPTER 7 Memory.

Lesson 1: ROM and RAM.

Lesson 2: Memory Mapping.

CHAPTER 8 Expansion Buses, Cables, and Connectors.

Lesson 1: Understanding Expansion Buses.

 Lesson 2: Configuring Expansion Cards.

 Lesson 3: Cables and Connectors.

CHAPTER 9 Basic Disk Drives.

Lesson 1: Floppy Disk Drives.

Lesson 2: Hard Disk Drives.

CHAPTER 10 Advanced Disk Drive Technology.

 Lesson 1: CD-ROM and DVD Drives.

Lesson 2: Advanced Hard Disk Drives.

Lesson 3: SCSI Drives.

CHAPTER 11 The Display System.

 Lesson 1: Monitors.

 Lesson 2: Flat-Panel Displays.

 Lesson 3: Display Adapters.

Lesson 4: Choosing and Troubleshooting Display Systems.

CHAPTER 12 Printers.

 Lesson 1: Printers.

CHAPTER 13 Portable Computers.

CHAPTER 14 Connectivity and Networking.

 CHAPTER 15 Telecommunications: Modems and the Internet.

    Lesson 1: Modems.

    Lesson 2: The Internet and Web Browsers.

CHAPTER 16 Operating System Fundamentals.

    Lesson 1: Operating System Basics.

    Lesson 2: The Command Prompt and DOS Mode Operations.

    Lesson 3: File Systems .

CHAPTER 17 Introducing and Installing Microsoft Windows.

    Lesson 1: The Windows Family.

    Lesson 2: Preparing for Windows Installation.

    Lesson 3: Installing Windows.

CHAPTER 18 Running Microsoft Windows.

    Lesson 1: How Windows 98 Works.

    Lesson 2: How Windows 2000 Works.

    Lesson 3: Managing Windows.

CHAPTER 19 Maintaining the Modern Computer.

    Lesson 1: The Right Tools for the Job.

    Lesson 2: Planning and Performing Regular Maintenance.

    Lesson 3: Maintaining the Windows System Environment.

CHAPTER 20 Upgrading a Computer.

    Lesson 1: Computer Disassembly and Reassembly.

    Lesson 2: Upgrading a Computer.

CHAPTER 21 Troubleshooting Techniques and Client Relations.

    Lesson 1: Basic Troubleshooting Techniques.

    Lesson 2: Windows Troubleshooting Tools.

    Lesson 3: Client Relations.

CHAPTER 22 The Basics of Electrical Energy.

    Lesson 1: Power.

    Lesson 2: Electrostatic Discharge.

    Lesson 3: Safety and Electrical Power.

APPENDIX A Questions and Answers.

APPENDIX B Table of Acronyms.

GLOSSARY.

INDEX.