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Collaborative Process Improvement: With Examples from the Software World

ISBN: 978-0-470-08460-1
200 pages
March 2007, Wiley-IEEE Computer Society Press
Collaborative Process Improvement: With Examples from the Software World (047008460X) cover image


This practical, user-friendly handbook specifically addresses software companies that are interested in implementing effective improvement processes into the daily work life of every employee. A wealth of checklists, templates, exercises, tips, and pitfalls to avoid make it easy for readers to integrate quality awareness into their organization’s day-to-day processes at every level.
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Table of Contents

List of Figures.


How to Read This Book.


Special Thanks and Acknowledgments.

Chapter 1. Your World-Understanding Your Situation and Preparing First Steps.

Chapter 2. Welcome to the World-Establishing Advocates and Champions.

Chapter 3. Drawing Your Map-Initiating your CPI Program.

Chapter 4. World Vision-Training the Organization.

Chapter 5. World Views-Addressing the Capital Q.

Chapter 6. Around the World-Acknowledging Cultural Diversity.

Chapter 7. Move Your World-Managing Change.

Chapter 8. Rock Your World-Encouraging Process Perpetual Motion.

Chapter 9. Your World of Influence-Sneezing and Spreading the Improvement Virus.

Chapter 10. World Climate-Checking for Vital Signs.

Chapter 11. World Health-Evaluating Progress.

Chapter 12. World News-Rewarding and Recognizing Work.

Chapter 13. Modern World-Building Meaningful Quality Pictures.

Chapter 14. One World-Uniting Your Change Maps with the New World View.



References and Resources.


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Author Information

Celeste LaBrunda Yeakley is an organizational leader with more than twenty years of experience in software/systems engineering and process improvement. Her career has spanned small to large companies including Motorola, Dialogic Corp. Dell Inc., and the University of Texas' Applied Research Laboratories. She is a broad-based team player with a proven skill set in focusing teams with creative and innovative business planning processes. She is accomplished in business strategy, business planning, team/project management (certificate in Software Project Management), software capability enhancements, and organizational leadership.

Jeffrey D. Fiebrich is Software Quality Manager for Freescale Semiconductor. He is a member of the American Society for Quality (ASQ) and has received ASQ certification in Quality Auditing and in Software Quality Engineering. During his twenty-year career, he played significant roles in leading organizations in ISO, Capability Maturity Model, and Capability Maturity Model Integrated efforts in the United States, Europe, Mexico, Romania, Asia, and India.

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"..perfectly suitable for an audience with no or little previous knowledge…experienced readers can also find…reading it worthwhile." (Computing Reviews.com, June 22, 2007)
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