Operations.

Operations Activities.

The Experience Economy.

Two Views of Organizations.

Chapter 2. Strategy, Operations, and Global Competitiveness.

Global Competition.

Strategy Formulation and Implementation.

Strategic Frameworks.

Critical Value factors.

Chapter 3. Process Planning and Design.

Forms of Transformation Systems.

Selection of a transformation System.

New Transformation Technologies and Reengineering.

Chapter 4. Six Sigma for Process and Quality Improvement.

Quality Management and Six Sigma in Perspective.

The Define Phase.

The Measure Phase.

The Analyze Phase.

The Improve Phase.

The Control Phase.

Six Sigma in Practice.

Quality in Services.

Quality Awards and Certifications.

Chapter 5. Capacity and Location Planning.

Forecasting Purposes and Methods.

Long-Term Capacity/Location Planning.

Short-Term Capacity Planning.

Chapter 6. Schedule Management.

The Sequence of Scheduling Activities.

Aggregate Planning.

Master Scheduling.

Scheduling Services.

Chapter 7. Supply Chain Management.

Defining Supply Chain Management.

Supply Chain Strategy.

Supply Chain Design.

Outsourcing and Global Sourcing.

Role of Information Technology.

Successful Supply Chain Management.

Chapter 8. Inventory Management.

General Considerations.

Priorities for Inventory Management: The ABC Concept.

The Economic Order Quantity (EOQ).

Reorder Point (ROP) Models.

Chapter 9. Enterprise Resource Planning.

MRP for Dependent Demand.

MRP Extensions.

Enterprise Resource Planning (ERP).

Chapter 10. Lean Management.

History and Philosophy of Lean.

Traditional Systems Compared with Lean.

Specify Value.

Identify the Value Stream.

Make Value Flow.

Pull Value Through the Value Stream.

Pursue Perfection.

Benefits of Lean.

Chapter 11. Project Management.

Defining a Project.

Planning the Project.

Scheduling the Project: Pert and CPM.

Controlling the Project: Earned Value.

Goldratt’s Critical Chain.

Appendix: Risk Analysis Using Crystal Ball 2000.

Index.