 People and Organizations: Explorations of Human-Centered Design
ISBN: 978-0-470-09904-9
Hardcover
472 pages
June 2007
US $84.95
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Preface.
The Author.
Chapter 1: The Path of Serendipity.
Chapter 2: Estimation, Mental Models & Teams.
Chapter 3: Processes, Networks & Demands.
Chapter 4: Tasks, Errors & Automation.
Chapter 5: Failures, Detection & Diagnosis.
Chapter 6: Displays, Controls, Aiding & Training.
Chapter 7: Information, Knowledge & Decision Making.
Chapter 8: Products, Systems & Services.
Chapter 9: Invention, Innovation & Options.
Chapter 10: Challenges, Situations & Change.
Chapter 11: Value, Work & Transformation.
Chapter 12: People, Organizations, and Serendipity.
Index.
