Joli Ballew is a technology trainer and writer in the Dallas area. She holds several certifications including MCSE, A+ and MCDST, and holds a B.A. in mathematics. In addition to writing, she teaches computer classes at the local junior college, and works as a network administrator and Web designer for North Texas Graphics. Joli has almost 20 books available, including Degunking Windows (voted best computer book of the year by the Independent Publishers Book Awards in 2004). Degunking Your PC, Degunking Your Mac, and Degunking Your Mac Tiger Edition (Paraglyph Press), Hardcore Windows XP )McGraw-Hill), and Windows XP: Do Amazing Things (Microsoft Press). Joli also writes for Microsoft's Windows XP Expert Zone, is a Microsoft blogger, and has written a textbook for Microsoft's MCDST certification. In her free time, Joli enjoys golfing, yard work, and teaching her cat, Nikko, new tricks.

S. E. Slack is a writer and author with more than 16 years of experience in business writing, she specializes in technology, with an emphasis on degunking technology so the masses can both understand and use it. Slack has written numerous articles for small- and medium-sized businesses, appearing internationally in business magazines and online business sites. She has also been an executive and business transformation communications consultant to IBM, Lenovo International and State Farm Insurance. She is currently writing Do-It-Yourself Digital Home Office Projects (McGraw-Hill) and Breakthrough Microsoft Windows Vista: Your Jump-In Guide to Microsoft's Newest Operating System (Microsoft Press). She has also written four other books. She has no free time; she has a 17-month-old daughter!

Jerri Ledford is a technology junkie who has always loved to share her passion for software and gadgets with anyone who'll listen. In 15 years as a writer and technology trainer, Jerri has written more than 800 business technology articles, and nine books, including the Gadget Geek's Guide to Your Sony PlayStation Portable (Course Technology), Google Analytics (Wiley), and Google Powered: Productivity with Online Tools (Wiley). Jerri also writes and teaches consumer technology courses for online audiences. When She's not working, Jerri spends time  in her garden, reading, and, of course, playing with her gadgets.