Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems

Introduction: Business Excellence through Information Excellence.

Part I From Information Crisis to Business Excellence through Information Excellence.

Chapter 1 Process and Business Failure: The High Costs of Low Quality Information.

Chapter 2 The ABCs of the TIQM Quality System for Total Information Quality Management.

Part II The Step-by-Step Guide to the TIQM Quality System for Total Information Quality Management.

Chapter 3 Implementing and Sustaining an Effective Information Quality Environment.

Chapter 4 The Step-by-Step Guide to Assessing Information Product Specifications and Information Architecture Quality.

Chapter 5 The Step-by-Step Guide to Assessing Information Quality.

Chapter 6 The Step-by-Step Guide to Measuring Costs and Risks of Poor Quality Information.

Chapter 7 The Step-by-Step Guide to Improving Information Process Quality.

Chapter 8 The Step-by-Step Guideto Data Correction and Controlling Data Redundancy.

Part III Information Quality Applied to Core Business Value Circles.

Chapter 9 Information Quality Applied to Customer Care: “Prospect-to-Valued-and-Valuable-Customer”.

Chapter 10 Information Quality Applied to Product Development: “Product-Idea-to-Product-Retire”.

Chapter 11 Information Quality Applied to Supply Chain Management: “Forecast-to-Satisfied-Customer”.

Chapter 12 Information Quality Applied to Financial and Risk Management: “Budget-to-Profit”.

Chapter 13 Information Quality Applied to Internet and e-Business Information: “e-Surfer-to-Satisfied-e-Customer”.

Chapter 14 Information Quality Applied to Document & Knowledge Management: “Words-to-Wisdom” and “Ideas-to-Innovation”.

Chapter 15 Information Quality Applied to Information Management and Information Systems Engineering.

Chapter 16 The Journey Is the Key to Success.

Endnotes.

Index.