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E-book
The Executive's Guide to Information Technology, 2nd EditionISBN: 978-0-470-13591-4
E-book
512 pages
June 2007
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Other Available Formats: Hardcover
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Chapter 1. The IT Dilemma.
Chapter 2. IT Ineffectiveness Sources and Causes.
Chapter 3. IT Costs.
Chapter 4. IT Scope and Strategy.
PART II: MANAGING THE IT DEPARTMENT.
Chapter 5. The IT Organization.
Chapter 6. The Chief Information Officer.
Chapter 7. IT Standards.
Chapter 8. IT Operations and Infrastructure.
Chapter 9. IT Problem Management.
Chapter 10. Application Management.
Chapter 11. IT Human Resources.
Chapter 12. Vendor Selection.
Chapter 13. Vendor Management and Outsourcing.
PART III: SENIOR EXECUTIVE IT MANAGEMENT.
Chapter 14. Business Communications.
Chapter 15. IT Budgeting and Cost Management.
Chapter 16. Effective Decision Making and Risk management.
Chapter 17. Demand Management and Project Prioritization.
Chapter 18. IT Performance Measurement.
Chapter 19. IT Governance.
Index.
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