 Toxic People: Decontaminate Difficult People at Work Without Using Weapons Or Duct Tape
ISBN: 978-0-470-14768-9
Hardcover
240 pages
September 2007
US $24.95
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Preface.
Acknowledgements.
Chapter 1. A Hair in Your Biscuit.
Chapter 2. Doesn’t Work Well With Others.
Chapter 3. The Steamrollers.
Chapter 4. The Zipper Lip.
Chapter 5. The Back Stabber.
Chapter 6. The Know-It-All.
Chapter 7. The Needy Weenie.
Chapter 8.The Whine and Cheeser.
Chapter 9. Planning for Toxic Spills.
Chapter 10. Plotting Toxic Clean up.
Chapter 11. Listen UP!
Chapter 12. Control the Uncontrollable.
Chapter 13. Toxic Customer Service.
Chapter 14. Mental Looting.
Chapter 15. Toxic Infections.
Chapter 16. Ruffled Feathers.
Chapter 17. On A Personal Note.
Chapter 18. Survivor.
About the Author.
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