PART I: THE HOUSEKEEPING PROFESSION AND THE PRINCIPLES OF MANAGEMENT.

1 The Executive Housekeeper and Scientific Management.

PART II: PLANNING, ORGANIZING, AND STAFFING THE NEW ORGANIZATION.

2 Conceptual Planning.

3 Planning to Schedule Workers: A Major Advantage of Housekeeper Team Staffing.

4 Material Planning: Administration of Equipment and Supplies.

5 Material Planning: Floors, Walls, and Windows.

6 Material Planning: Supplies and Equipment.

7 Material Planning: Bedding, Linens, and Uniforms.

8 Staffing for Housekeeping Operations.

9 Operational Planning.

PART III: DIRECTING AND CONTROLLING ONGOING HOUSEKEEPING OPERATIONS.

10 The Hotel Housekeeping Daily Routine of Department Management.

11 Hotel Housekeeping Subroutines.

PART IV: SPECIAL TOPICS: SWIMMING POOL OPERATIONS AND MANAGEMENT, HOUSEKEEPING IN OTHER VENUES, SAFEGUARDING OF ASSETS, IN-HOUSE LAUNDRIES, AND THE FULL CIRCLE OF MANAGEMENT.

12 Swimming Pool Operations and Management.

13 Housekeeping in Other Venues.

14 The Safeguarding of Assets: Concerns for Safety and Security in Housekeeping Operations.

15 The Laundry: Toward an Understanding of Basic Engineering and Operational Considerations.

16 The Full Circle of Management.

APPENDIX A: Job Descriptions.

APPENDIX B: Hotel Employee Handbook.

APPENDIX C: Bally’s Casino Resort Housekeeping Department Rules and Regulations.

APPENDIX D: Ozone in the Laundry.

APPENDIX E: What If (Publication).

APPENDIX F: Excerpts from InterContinental Hotels Group Loss Prevention Manual.

APPENDIX G: The Personal Plan.

APPENDIX H: Microfiber Technology.

APPENDIX I: Proteam Articles.

APPENDIX J: National Trade Publications Articles.

Glossary.

Index.