 
The IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA A+ Soft Skills
ISBN: 978-0-470-17647-4
Adobe E-Book
300 pages
July 2007
US $24.99
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Introduction.
Chapter 1 Interacting with Customers.
Chapter 2 Working with Professionals.
Chapter 3 Using Proper Phone Techniques.
Chapter 4 Security in Communication.
Chapter 5 Workplace Communication and Practices.
Chapter 6 Leadership in IT.
Chapter 7 Communication in the Real World.
Index.
