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Handbook of Usability Testing: Howto Plan, Design, and Conduct Effective Tests, 2nd Edition

ISBN: 978-0-470-18548-3
384 pages
May 2008
Handbook of Usability Testing: Howto Plan, Design, and Conduct Effective Tests, 2nd Edition (0470185481) cover image
Whether it s software, a cell phone, or a refrigerator, your customer wants no, expects your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You ll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product s usability, and more.
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Acknowledgments.

Foreword.

Preface to the Second Edition.

Part One Usability Testing: An Overview.

Chapter 1 What Makes Something Usable?

Chapter 2 What Is Usability Testing?

Chapter 3 When Should You Test?

Chapter 4 Skills for Test Moderators.

Part Two The Process for Conducting a Test.

Chapter 5 Develop the Test Plan.

Chapter 6 Set Up a Testing Environment.

Chapter 7 Find and Select Participants.

Chapter 8 Prepare Test Materials.

Chapter 9 Conduct the Test Sessions.

Chapter 10 Debrief the Participant and Observers.

Chapter 11 Analyze Data and Observations.

Chapter 12 Report Findings and Recommendations.

Part Three Advanced Techniques.

Chapter 13 Variations on the Basic Method.

Chapter 14 Expanding from Usability Testing to Designing the User Experience.

Afterword.

Index.

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Jeffrey Rubin, author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide.

Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982.

For more information, please access the author's website at
http://www.usabilityworks.net

Author's blog:
http://usabilitytestinghowto.blogspot.com

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Author's Site Learn more about usabilityworks
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List of Books and Other Resources
This document lists important links, podcasts, blogs, and book recommendations to help you further your knowledge about usability testing and experience design.
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List of References
This document gives a list of books and articles that were used to write Handbook of Usability Testing, Second Edition.
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Chapter 05: Test Plans and Designs
A sample test plan including sections for overall objectives, research questions, location and setup, recruiting participants, and methodology.
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Chapter 08: Session Forms
Pre-Test Forms: Background Questionnaire
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Chapter 08: Session Forms
Post-Test Forms: Closing Likert Ratings
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Chapter 08: Session Forms
Post-Test Forms: Closing Semantics Deferentials
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Chapter 08: Session Forms
Session Script: Example A Session Script
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Chapter 08: Session Forms
Pre-Test Forms: Guidelines for Observers
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Chapter 08: Session Forms
Consent Form: Recording Permission
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Chapter 09: Test Preparation
Testing Preparation Checklists
3.94 KB Click to Download
Chapter 11: Data Tallying and Analysis
Closing Questionnaire Data Example
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Chapter 11: Data Tallying and Analysis
Issue Tally Example
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Chapter 11: Data Tallying and Analysis
SUS Data Example
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