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Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests, 2nd Edition

ISBN: 978-0-470-18548-3
384 pages
May 2008
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests, 2nd Edition (0470185481) cover image
Whether it s software, a cell phone, or a refrigerator, your customer wants no, expects your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You ll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product s usability, and more.
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Acknowledgments xi

Foreword xxix

Preface to the Second Edition xxxiii

Part One Usability Testing: An Overview

Chapter 1 What Makes Something Usable? 3

Chapter 2 What Is Usability Testing? 21

Chapter 3 When Should You Test? 27

Chapter 4 Skills for Test Moderators 45

Part Two The Process for Conducting a Test

Chapter 5 Develop the Test Plan 65

Chapter 6 Set Up a Testing Environment 93

Chapter 7 Find and Select Participants 115

Chapter 8 Prepare Test Materials 153

Chapter 9 Conduct the Test Sessions 201

Chapter 10 Debrief the Participant and Observers 229

Chapter 11 Analyze Data and Observations 245

Chapter 12 Report Findings and Recommendations 269

Part Three Advanced Techniques

Chapter 13 Variations on the Basic Method 293

Chapter 14 Expanding from Usability Testing to Designing the User Experience 315

Afterword 333

Index 335

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Jeffrey Rubin, author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide.

Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982.

For more information, please access the author's website at
http://www.usabilityworks.net

Author's blog:
http://usabilitytestinghowto.blogspot.com

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Author's Site Learn more about usabilityworks
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Download All Content 186.48 KB Click to Download
List of Books and Other Resources
This document lists important links, podcasts, blogs, and book recommendations to help you further your knowledge about usability testing and experience design.
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List of References
This document gives a list of books and articles that were used to write Handbook of Usability Testing, Second Edition.
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Chapter 05: Test Plans and Designs
A sample test plan including sections for overall objectives, research questions, location and setup, recruiting participants, and methodology.
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Chapter 08: Session Forms
Pre-Test Forms: Background Questionnaire
9.69 KB Click to Download
Chapter 08: Session Forms
Post-Test Forms: Closing Likert Ratings
61.39 KB Click to Download
Chapter 08: Session Forms
Post-Test Forms: Closing Semantics Deferentials
8.07 KB Click to Download
Chapter 08: Session Forms
Session Script: Example A Session Script
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Chapter 08: Session Forms
Pre-Test Forms: Guidelines for Observers
7.56 KB Click to Download
Chapter 08: Session Forms
Consent Form: Recording Permission
7.13 KB Click to Download
Chapter 09: Test Preparation
Testing Preparation Checklists
3.94 KB Click to Download
Chapter 11: Data Tallying and Analysis
Closing Questionnaire Data Example
4.50 KB Click to Download
Chapter 11: Data Tallying and Analysis
Issue Tally Example
6.36 KB Click to Download
Chapter 11: Data Tallying and Analysis
SUS Data Example
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