Acknowledgements.

Part One: Perspectives in Measurement and Evaluation.

1 Measurement, Evaluation, and Research: Feedback for Decision Making (Carl Binder).

2 Measurement and Evaluation in the Workplace (Lori G. Bosteder, Darlene Russ-Eft).

3 Unleashing the Positive Power of Measurement in the Workplace (Dean R. Spitzer).

4 Relating Training and Business Performance: The Case for a Business Evaluation Strategy (William J Tarnacki II, Eileen R. Banchoff).

5 Success Case Methodology in Measurement and Evaluation (Anne M. Apking, Tim Mooney).

Part Two: Pillars in Measurement and Evaluation.

6 Needs Assessment: A Lighthouse Beacon (Catherine M. Sleezer, Darlene Russ-Eft).

7 The Impact Evaluation Process (Ingrid J. Guerra-López).

8 Full-Scope Evaluation: Do You “Really Oughta, Wanna” (Joan C. Dessinger, James L. Moseley).

9 How to Use Kirkpatrick’s Taxonomy Effectively in the Workplace (Richard B. Pearlstein).

10 Ethical Considerations in Performance Measurement (David L. Solomon).

Part Three: Mosaics in Measurement and Evaluation.

11 Performance-Based Evaluation: Tools, Techniques, and Tips (Judith A. Hale).

12 Test Strategies: Verifying Capability to Perform (Peter R. Hybert).

13 The Business of Program Evaluation: ROI (Patti P. Phillips, Jack J. Phillips).

14 Integrated Evaluation: Improving Performance Improvement (Nancy B. Hastings).

15 Using Evaluation Results to Improve Human Performance Technology Projects (Carol K. Diroff).

Part Four: Frontiers in Measurement and Evaluation.

16 Understanding Context: Evaluation and Measurement in Non-Profit Sectors (Dale C. Brandenburg).

17 Using New Technology to Create a User-Friendly Evaluation Process (William J. Rothwell, Anita Pane Whiteford).

18 New Kids on the Block: Evaluation in Practice (Debra M. Smith).

19 Expanding Scope of Evaluation in Today’s Organizations (Darlene Russ-Eft).

20 The Changing Role of Evaluators and Evaluation (Roger Chevalier).

About the Editors.

About the Contributors.

About the International Society for Performance Improvement.

Name Index.

Subject Index.