  What's the Secret?: To Providing a World-Class Customer Experience
ISBN: 978-0-470-19612-0
Hardcover
336 pages
May 2008
US $27.95
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John R. Dijulius III is considered the authority on customer service andPresident of The DiJulius Group, a consulting firm that helps companies differentiate themselves through superior customer service. He is also the owner of the John Robert's Spa, a chain of high-end salons and spas repeatedly selected among the top twenty in America. For more information, visit www.thedijuliusgroup.com.
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