Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners, 2nd EditionISBN: 978-0-470-19740-0
Paperback
304 pages
May 2009
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• Builds on the resource trusted by numerous culinary schools and universities since 2001
• Updated industry standards and terminology
• New content on behaviors that define hospitality, hiring new service staff, casual dining, outdoor cafés, start-up basics for all restaurant types, training dining room staff, pre-service scheduling and staff meetings, and serving diners with special needs.
• Includes expert advice on everything from styles of table service to wine service to coffee service to money handling, all accompanied by useful sidebars and detailed photography
