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Fundamentals of Quality Control and Improvement, 3rd Edition

ISBN: 978-0-470-22653-7
722 pages
August 2008, ©2008
Fundamentals of Quality Control and Improvement, 3rd Edition (0470226536) cover image
A statistical approach to the principles of quality control and management

Incorporating modern ideas, methods, and philosophies of quality management, Fundamentals of Quality Control and Improvement, Third Edition presents a quantitative approach to management-oriented techniques and enforces the integration of statistical concepts into quality assurance methods. Utilizing a sound theoretical foundation and illustrating procedural techniques through real-world examples, this timely new edition bridges the gap between statistical quality control and quality management.

The book promotes a unique "do it right the first time" approach and focuses on the use of experimental design concepts as well as the Taguchi method for creating product/process designs that successfully incorporate customer needs, improve lead time, and reduce costs. Further management-oriented topics of discussion include total quality management; quality function deployment; activity-basedcosting; balanced scorecard; benchmarking; failure mode and effects criticality analysis; quality auditing; vendor selection and certification; and the Six Sigma quality philosophy.

The Third Edition also features:

  • Presentation of acceptance sampling and reliability principles

  • Coverage of ISO 9000 standards

  • Profiles of past Malcolm Baldrige National Quality Award winners, which illustrate examples of best business practices

  • Strong emphasis on process control and identification of remedial actions

  • Integration of service sector examples

  • The implementation of MINITAB software in applications found throughout the book as well as in the additional data sets that are available via the related Web site

  • New and revised exercises at the end of most chapters

Complete with discussion questions and a summary of key terms in each chapter, Fundamentals of Quality Control and Improvement, Third Edition is an ideal book for courses in management, technology, and engineering at the undergraduate and graduate levels. It also serves as a valuable reference for practitioners and professionals who would like to extend their knowledge of the subject.

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PREFACE xix

PART I PHILOSOPHY AND FUNDAMENTALS 1

1 Introduction to Quality Control and the Total Quality System 3

1-1 Introduction and Chapter Objectives, 3

1-2 Evolution of Quality Control, 4

1-3 Quality, 7

1-4 Quality Control, 11

1-5 Quality Assurance, 13

1-6 Quality Circles and Quality Improvement Teams, 14

1-7 Customer Needs and Market Share, 15

1-8 Benefits of Quality Control and the Total Quality System, 16

1-9 Quality and Reliability, 17

1-10 Quality Improvement, 18

1-11 Product and Service Costing, 19

1-12 Quality Costs, 22

1-13 Measuring Quality Costs, 26

1-14 Management of Quality, 30

1-15 Quality and Productivity, 33

1-16 Total Quality Environmental Management, 36

1-17 Profile of a Company: The Bama Companies, Inc., 37

2 Some Philosophies and Their Impact on Quality 47

2-1 Introduction and Chapter Objectives, 47

2-2 Service Industries and Their Characteristics, 48

2-3 Model for Service Quality, 53

2-4 W. Edwards Deming’s Philosophy, 56

2-5 Philip B. Crosby’s Philosophy, 75

2-6 Joseph M. Juran’s Philosophy, 78

2-7 The Three Philosophies Compared, 82

3 Quality Management: Practices, Tools, and Standards 93

3-1 Introduction and Chapter Objectives, 93

3-2 Management Practices, 94

3-3 Quality Function Deployment, 103

3-4 Benchmarking and Performance Evaluation, 110

3-5 Tools for Continuous Quality Improvement, 120

3-6 International Standards ISO 9000 and

3-7 Malcolm Baldrige National Quality Award, 135

PART II STATISTICAL FOUNDATIONS AND METHODS OF QUALITY IMPROVEMENT 147

4 Fundamentals of Statistical Concepts and Techniques in Quality Control and Improvement 149

4-1 Introduction and Chapter Objectives, 149

4-2 Population and Sample, 150

4-3 Parameter and Statistic, 150

4-4 Probability, 150

4-5 Descriptive Statistics: Describing Product or Process Characteristics, 156

4-6 Probability Distributions, 173

4-7 Inferential Statistics: Drawing Conclusions on

5 Data Analyses and Sampling 229

5-1 Introduction and Chapter Objectives, 229

5-2 Empirical Distribution Plots, 229

5-3 Randomness of a Sequence, 234

5-4 Validating Distributional Assumptions, 236

5-5 Transformations to Achieve Normality, 239

5-6 Analysis of Count Data, 244

5-7 Concepts in Sampling, 247

PART III STATISTICAL PROCESS CONTROL 263

6 Statistical Process Control Using Control Charts 265

6-1 Introduction and Chapter Objectives, 265

6-2 Causes of Variation, 267

6-3 Statistical Basis for Control Charts, 267

6-4 Selection of Rational Samples, 279

6-5 Analysis of Patterns in Control Charts, 280

6-6 Maintenance of Control Charts, 284

7 Control Charts for Variables 289

7-1 Introduction and Chapter Objectives, 289

7-2 Selection of Characteristics for Investigation, 290

7-3 Preliminary Decisions, 292

7-4 Control Charts for the Mean and Range, 293

7-5 Control Charts for the Mean and Standard Deviation, 310

7-6 Control Charts for Individual Units, 315

7-7 Control Charts for Short Production Runs, 318

7-8 Other Control Charts, 321

7-9 Multivariate Control Charts, 343

8 Control Charts for Attributes 369

8-1 Introduction and Chapter Objectives, 369

8-2 Advantages and Disadvantages of Attribute Charts, 370

8-3 Preliminary Decisions, 371

8-4 Chart for Proportion Nonconforming: p-Chart, 372

8-5 Chart for Number of Nonconforming Items: np-Chart, 384

8-6 Chart for the Number of Nonconformities: c-Chart, 387

8-7 Chart for Number of Nonconformities Per Unit: u-Chart, 390

8-8 Chart for Demerits Per Unit: U-Chart, 393

8-9 Charts for Highly Conforming Processes, 396

8-10 Operating Characteristic Curves for Attribute Control Charts, 400

9 Process Capability Analysis 415

9-1 Introduction and Chapter Objectives, 415

9-2 Specification Limits and Control Limits, 416

9-3 Process Capability Analysis, 417

9-4 Natural Tolerance Limits, 419

9-5 Specifications and Process Capability, 420

9-6 Process Capability Indices, 423

9-7 Process Capability Analysis Procedures, 441

9-8 Capability Analysis for Nonnormal Distributions, 443

9-9 Setting Tolerances on Assemblies and Components, 445

9-10 Estimating Statistical Tolerance Limits of a Process, 453

PART IV ACCEPTANCE SAMPLING 465

10 Acceptance Sampling Plans for Attributes and Variables 467

10-1 Introduction and Chapter Objectives, 467

10-2 Advantages and Disadvantages of Sampling, 468

10-3 Producer and Consumer Risks, 468

10-4 Operating Characteristic Curve, 469

10-5 Types of Sampling Plans, 473

10-6 Evaluating Sampling Plans, 475

10-7 Bayes’ Rule and Decision Making Based on Samples, 480

10-8 Lot-by-Lot Attribute Sampling Plans, 483

10-9 Other Attribute Sampling Plans, 501

10-10 Deming’s kp Rule, 504

10-11 Sampling Plans for Variables, 507

10-12 Variable Sampling Plans for a Process Parameter, 508

10-13 Variable Sampling Plans for Estimating the Lot Proportion

PART V PRODUCT AND PROCESS DESIGN 527

11 Reliability 529

11-1 Introduction and Chapter Objectives, 529

11-2 Reliability, 529

11-3 Life-Cycle Curve and Probability Distributions in Modeling Reliability, 530

11-4 System Reliability, 534

11-5 Operating Characteristic Curves, 542

11-6 Reliability and Life Testing Plans, 544

12 Experimental Design and the Taguchi Method 559

12-1 Introduction and Chapter Objectives, 559

12-2 Experimental Design Fundamentals, 560

12-3 Some Experimental Designs, 565

12-4 Factorial Experiments, 585

12-5 The Taguchi Method, 613

12-6 The Taguchi Philosophy, 614

12-7 Loss Functions, 617

12-8 Signal-to-Noise Ratio and Performance Measures, 624

12-9 Critique of S/N Ratios, 627

12-10 Experimental Design in the Taguchi Method, 628

12-11 Parameter Design in the Taguchi Method, 644

12-12 Critique of Experimental Design and the Taguchi Method, 648

Appendixes 665

A-1 Cumulative Binomial Distribution, 665

A-2 Cumulative Poisson Distribution, 670

A-3 Cumulative Standard Normal Distribution, 672

A-4 Values of t for a Specified Right-Tail Area, 675

A-5 Chi-Squared Values for a Specified Right-Tail Area, 677

A-6 Values of F for a Specified Right-Tail Area, 679

A-7 Factors for Computing Center line and Three-Sigma Control Limits, 685

A-8 Uniform Random Numbers, 686

Index 687

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Amitava Mitra, PhD, is Associate Dean in the College of Business and Professor in the Department of Management at Auburn University, Alabama. He has published over seventy journal articles and currently teaches in the areas of quality assurance and improvement. Dr. Mitra has over thirty years of academic and professional experience, and has conducted courses for professionals in total quality management, quality assurance and statistical process control, design of experiments, and Six Sigma Black Belt training.
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  • The exercise sets have been completely revamped, renumbered, and graded in level and new case studies have been added to a majority of chapters.
  • Expanded chapter on quality management practices, tools, and standards.
  • New material on six sigma, gage repeatability and reproducibility, process capability analysis, control charts for short production runs, and quality costs,
  • An additional focus on quality control and improvement in the service sector.
  • Discussion of ISO 9000 standards, Malcolm Baldrige National Quality Award criteria, and best business practices
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  • Features include a list of chapter symbols and key terms, worked examples, discussion questions and problems, over 200 illustrations and 100 tables, and an extensive bibliography.
  • Two printed supplements are available: a gratis Instructor’s Manual with complete solutions and a for-sale Student Manual with solutions of the even-numbered exercises in the book and additional MINITAB instructions.
  • An author-maintained Web site is available, including further course notes and downloadable data sets.
  • Software applications, including EXCEL, SAS, and MINITAB, are integrated throughout the text.
  • For each chapter, list of mathematical symbols along with their definition shown at the beginning, while key terms introduced in the chapter are shown at the end.
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Experimental design and Taguchi are will explained in the book and reliability analysis is introduced in a brief, but useful section. (Quality World, November 2009)
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Instructors Resources
Wiley Instructor Companion Site
Supplement SUP0008962
Supplement SUP0009423
An author-maintained Web site is available, including further course notes and downloadable data sets. http://www.business.auburn.edu/~mitraam/QC_Book/Data_Files/
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Students Resources
Wiley Student Companion Site
Supplement SUP0009423
An author-maintained Web site is available, including further course notes and downloadable data sets. http://www.business.auburn.edu/~mitraam/QC_Book/Data_Files/
Available Materials
by Amitava Mitra
978-0-470-25697-8
September 2008, Paperback (E-book also available)
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