 The Supernova Advisor: Crossing The Invisible Bridge to Exceptional Client Service and Consistent Growth
ISBN: 978-0-470-24927-7
Hardcover
127 pages
December 2007
US $29.95
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Foreword.
Acknowledgments.
Introduction Stepping onto the Invisible Bridge: Your Journey toward the Exceptional.
Chapter 1 The Trouble with Success: The Tyranny of the 80/20 Rule.
Chapter 2 Contact: The Humble Foundation of the Ultimate Client Experience.
Chapter 3 Segmentation: The Supernova Non-negotiable.
Chapter 4 Organization: Promises Made, Promises Kept.
Chapter 5 Planning: Inspired Action.
Chapter 6 Acquisition: Explosive Growth under Control.
Chapter 7 Leading the Practice: Leaders Developing Leaders.
Final Thoughts on Moving Forward.
About the Author.
Index.
