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Fundamentals of Quality Control and Improvement, Student Solutions Manual, 3rd Edition

ISBN: 978-0-470-25697-8
232 pages
September 2008
Fundamentals of Quality Control and Improvement, Student Solutions Manual, 3rd Edition (0470256974) cover image
A statistical approach to the principles of quality control and management

Incorporating modern ideas, methods, and philosophies of quality management, Fundamentals of Quality Control and Improvement, Third Edition presents a quantitative approach to management-oriented techniques and enforces the integration of statistical concepts into quality assurance methods. Utilizing a sound theoretical foundation and illustrating procedural techniques through real-world examples, this timely new edition bridges the gap between statistical quality control and quality management.

The book promotes a unique "do it right the first time" approach and focuses on the use of experimental design concepts as well as the Taguchi method for creating product/process designs that successfully incorporate customer needs, improve lead time, and reduce costs. Further management-oriented topics of discussion include total quality management; quality function deployment; activity-basedcosting; balanced scorecard; benchmarking; failure mode and effects criticality analysis; quality auditing; vendor selection and certification; and the Six Sigma quality philosophy.

The Third Edition also features:

  • Presentation of acceptance sampling and reliability principles

  • Coverage of ISO 9000 standards

  • Profiles of past Malcolm Baldrige National Quality Award winners, which illustrate examples of best business practices

  • Strong emphasis on process control and identification of remedial actions

  • Integration of service sector examples

  • The implementation of MINITAB software in applications found throughout the book as well as in the additional data sets that are available via the related Web site

  • New and revised exercises at the end of most chapters

Complete with discussion questions and a summary of key terms in each chapter, Fundamentals of Quality Control and Improvement, Third Edition is an ideal book for courses in management, technology, and engineering at the undergraduate and graduate levels. It also serves as a valuable reference for practitioners and professionals who would like to extend their knowledge of the subject.

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PREFACE vii

CHAPTER 1: INTRODUCTION TO QUALITY CONTROL AND THE TOTAL QUALITY SYSTEM 1

CHAPTER 2: SOME PHILOSOPHIES AND THEIR IMPACT ON QUALITY 15

CHAPTER 3: QUALITY MANAGEMENT: PRACTICES, TOOLS, AND STANDARDS 27

CHAPTER 4: FUNDAMENTALS OF STATISTICAL CONCEPTS AND TECHNIQUES IN QUALITY CONTROL AND IMPROVEMENT 45

CHAPTER 5: DATA ANALYSES AND SAMPLING 73

CHAPTER 6: STATISTICAL PROCESS CONTROL USING CONTROL CHARTS 85

CHAPTER 7: CONTROL CHARTS FOR VARIABLES 97

CHAPTER 8: CONTROL CHARTS FOR ATTRIBUTES 125

CHAPTER 9: PROCESS CAPABILITY ANALYSIS 151

CHAPTER 10: ACCEPTANCE SAMPLING PLANS FOR ATTRIBUTES AND VARIABLES 177

CHAPTER 11: RELIABILITY 197

CHAPTER 12: EXPERIMENTAL DESIGN AND THE TAGUCHI METHOD 203

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  • The exercise sets have been completely revamped, renumbered, and graded in level and new case studies have been added to a majority of chapters.
  • Expanded chapter on quality management practices, tools, and standards.
  • New material on six sigma, gage repeatability and reproducibility, process capability analysis, control charts for short production runs, and quality costs,
  • An additional focus on quality control and improvement in the service sector.
  • Discussion of ISO 9000 standards, Malcolm Baldrige National Quality Award criteria, and best business practices
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  • Features include a list of chapter symbols and key terms, worked examples, discussion questions and problems, over 200 illustrations and 100 tables, and an extensive bibliography.
  • Two printed supplements are available: a gratis Instructor’s Manual with complete solutions and a for-sale Student Manual with solutions of the even-numbered exercises in the book and additional MINITAB instructions.
  • An author-maintained Web site is available, including further course notes and downloadable data sets.
  • Software applications, including EXCEL, SAS, and MINITAB, are integrated throughout the text.
  • For each chapter, list of mathematical symbols along with their definition shown at the beginning, while key terms introduced in the chapter are shown at the end.
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Experimental design and Taguchi are will explained in the book and reliability analysis is introduced in a brief, but useful section. (Quality World, November 2009)
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