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E-book
Who Said So?: The Questions Revolutionary Businesses Ask That Make Them SuccessfulISBN: 978-0-470-25716-6
E-book
208 pages
April 2008
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Other Available Formats: Hardcover
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Forerword. By Gary Convis.
Introduction.
Chapter 1. Is This As Good As It Gets?
Chapter 2. Isn't There A Better Way?
Chapter 3. How Can I Be Sure To Deliver What My Customers Value?
Chapter 4. When's The Last Time I Had My Heart Checked?
Chapter 5. Lean Management Is For Manufacturing, Right? Wrong.
Chapter 6.Finally a Structure that puts the Customer Where They Belong, at the Top.
Chapter 7. From A Traditional Organization To A Value-Centered Organization; Now, How Do You Stay Healthy?
Chapter 8. How Some Companies Just Keep Getting Better.
Epilogue.
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