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Who Said So?: The Questions Revolutionary Businesses Ask That Make Them Successful

ISBN: 978-0-470-25716-6
208 pages
April 2008
Who Said So?: The Questions Revolutionary Businesses Ask That Make Them Successful (0470257164) cover image
In Who Said So?, Michael Parker introduces you to the unique leadership philosophy known as Value-Centered Management. Using the exciting, creative format of a business narrative, the book contrasts the familiar pains of traditional business management with Value-Centered Management by contrasting the opposing style of father and son managers. Following this enlightening business tale, you’ll learn how to focus your business on what your customers truly value—and how to turn that into new business and profit.
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Foreword v

Acknowledgments vii

Introduction xiii

1 Is This as Good as It Gets? 1

2 Isn’t There a Better Way? 19

3 How Can I Be Sure to Deliver What My Customers Value? 43

4 When’s the Last Time I Had My Heart Checked? 61

5 Lean Management Is for Manufacturing, Right? Wrong. 89

6 Finally a Structure that Puts the Customers Where They Belong, at the Top 115

7 From a Traditional Organization to a Value-Centered Organization: Now, How Do You Stay Healthy? 135

8 How Some Companies Just Keep Getting Better 153

Epilogue 175

Value-Centered Management Glossary 178

About the Author 191

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Michael E. Parker is President and CEOof Stellar Enterprise. Previously, he worked for Toyota, implementingLean principles through-out the company's North American operations. He frequently delivers seminars on Lean management to companies outside of the manufacturing arena and is the founder of the Value-Centered Management Institute.

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