Who Said So?: The Questions Revolutionary Businesses Ask That Make Them Successful
Chapter 1. Is This As Good As It Gets?
Chapter 2. Isn't There A Better Way?
Chapter 3. How Can I Be Sure To Deliver What My Customers Value?
Chapter 4. When's The Last Time I Had My Heart Checked?
Chapter 5. Lean Management Is For Manufacturing, Right? Wrong.
Chapter 6.Finally a Structure that puts the Customer Where They Belong, at the Top.
Chapter 7. From A Traditional Organization To A Value-Centered Organization; Now, How Do You Stay Healthy?
Chapter 8. How Some Companies Just Keep Getting Better.
Michael E. Parker is President and CEOof Stellar Enterprise. Previously, he worked for Toyota, implementingLean principles through-out the company's North American operations. He frequently delivers seminars on Lean management to companies outside of the manufacturing arena and is the founder of the Value-Centered Management Institute.