 Achieving Class A Business Excellence: An Executive s Perspective
ISBN: 978-0-470-26034-0
Hardcover
400 pages
September 2008
US $45.00
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Introduction.
Chapter 1. Opportunity.
Chapter 2. Fact-Finding? Greg Meets His Team.
Chapter 3. Greg's Directives.
Chapter 4. Breakdown.
Chapter 5. Listening . . .
Chapter 6. . . . and Learning
Chapter 7. Observing.
Chapter 8. Possibilities.
Chapter 9. Beginning.
Chapter 10. Hope.
Chapter 11. Decision Time
Chapter 12. Kick-Off . . .
Chapter 13. Involvement.
Chapter 14. Education, Education, Education. . .
Chapter 15. Process Design.
Chapter 16. Customer Service.
Chapter 17. Customer Satisfaction.
Chapter 18. Competitive Pressure.
Chapter 19. Class A Leadership
Chapter 20. Sustainability, and More . . .
The Epilogue.
