 The Business-Oriented CIO: A Guide to Market-Driven Management
ISBN: 978-0-470-27812-3
Hardcover
256 pages
June 2008
US $45.00
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Preface.
Acknowledgements.
Part One: The Fundamentals.
Chapter 1. In Search of Overhead Heroes.
Chapter 2. It Governance.
Chapter 3. IT Strategy and Planning.
Chapter 4. Portfolio Management.
Part Two: Learning from the Best.
Chapter 5. Customer Management.
Chapter 6. Market Intelligence.
Chapter 7. Service Offering Management.
Chapter 8. Performance Management.
Part Three: Pushing the Envelop.
Chapter 9. Organizational Competencies.
Chapter 10. In Search of Customer Service.
Chapter 11. Local Heroes.
Index.
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