A groundbreaking new guide introducing a creative and positive approach for dealing with difficult people

Making Hostile Words Harmless creatively offers therapists and their clients a unique collection of effective exercises and bully-busting responses guaranteed to defuse difficult exchanges.

Based on the martial art of Aikido the "way of harmony" as a model to teach the verbal arts of confirming, inquiring, understanding, and evoking, this unique book:

• Helps professionals and their clients learn empowering skills that will enable them to deal with negative verbiage and hurtful words
• Presents an easy-to-remember acronym, 'AAAH,' for neutralizing negativity: Acting-as-if, Asking questions, Active listening, and Hypnotic and humorous responses
• Offers sample dialogues, case vignettes, and other tools for using this approach

Infused with wisdom and a strong dose of humor, Making Hostile Words Harmless presents a unique combination of ancient philosophy and current psychology that offers antidotes to venomous communication with the goal of ending word warfare.