A compelling story of culture's role in transforming business results, from the experts who achieved it

CN (Canadian National Railway Company and its subsidiaries) went from worst to first in a few short years, rising to become the top-performing North American railroad, and a favorite among customers and investors alike. SwitchPoints tracks the way in which a company-wide culture change transformed this transportation giant into an even stronger, more profitable company. Through this book, two CN executives share their story with the help of the Continuous Learning Group (CLG) consultants who aided them in the culture change process. Some of the important issues addressed include recognizing when a company is in disarray; using the "Five Guiding Principles" of service, cost control, asset utilization, safety, and people to outperform the competition; and focusing on Q4 Leadership to achieve sustainable results. Changing the culture of a company can be difficult, but with the information and practical advice found in SwitchPoints, leaders can improve the performance and profitability of any organization.

Judy Johnson, PhD (Pittsburgh, PA), is a Partner with CLG. Les Dakens (Toronto, Ontario) is Senior Vice President of People for CN. Peter Edwards (Montreal, Quebec) is Vice President of Human Resources for CN. Edward (Ned) Morse (Atlanta, GA) is a Senior Partner with CLG.