The ComSoc Guide to Managing Telecommunications Projects
September 2010, Wiley-IEEE Press
As the telecommunications industry experiences ongoing rapid change, projects remain the driver of the industry's evolution. Projects continue to be crucial to the success of the companies offering products and services in this area. Written by a prominent leader in the field, this pocket guide provides an overview of the telecommunications environment as it has evolved over the past few years, illustrating the need for project management and providing a basic understanding of project management concepts. Going beyond standard processes and techniques to address the special—and changing—needs of the telecom industry, the book then demonstrates the application of project management best practices in the field.
Beginning with a clear definition of a project and an outline of the players involved, the guide then helps you set your project and business objectives (and explains why they are not always the same). It explains how to analyze your project's scope and manage procurement. Next, various aspects of project risks are reviewed, along with communications requirements. From here, you'll delve into some of the core concepts of project management—building and maintaining a schedule, managing the costs, and keeping on top of developments. Then the task of managing people is explored, addressing management styles, team building, leadership, workloads, and rewards.
The guide illustrates, via sample projects, the application of project management—as advocated by the Project Management Institute—to the special needs of the telecom industry. The chapters work through three telecom projects from different corporate perspectives: the first involves the introduction of a new wireless technology, which will allow telecom services to remote cities using fourth-generation cellular technology; the second evolves an existing landline network from circuit switched to IP-based, delivering Internet services; and the third designs and installs a corporate customer network showcasing services offered by the industry.
People in both line and staff functions at telecommunications companies who manage either large or small projects will find the featured project management techniques and their real-world applications invaluable. In addition, telecom companies, manufacturers and suppliers who serve the telecom industry, Internet providers, and companies that make products for the datacom industry will also benefit from this brief, accessible guide.
CHAPTER 1 Evolution of The Telecommunications Industry.
Competition for Long Distance Services.
Competition for Local Services.
Competition Starts to Spread.
Internet and Multimedia Disrupt the Basic Networks.
A New Telecom Environment.
What About the Future?
CHAPTER 2 Why is PM Important, Especially in Telecommunications?
Time Constraints and Limitations.
What About Telecom Projects?
Companies in the Business.
Successful Business Model.
Internal Corporate Structures.
The Best Way to Market.
CHAPTER 3 Project Management Basics.
Project Scope Management.
Human Resources Management.
CHAPTER 4 Getting Started on Your Project.
Why Do Projects?
What Happens Before the Team Arrives?
Setting Project Objectives.
General Description, Skills Analysis, and Stakeholders, and Risk Analysis.
CHAPTER 5 Who Is Involved?
The Type of Company Hosting the Project.
CHAPTER 6 Setting Business and Project Objectives.
CHAPTER 7 What Is to be Included?
Building the Charter.
Scope Management Plan.
Where Will the Resources Come From?
The Work Breakdown Structure.
CHAPTER 8 Going Outside the Company for Products and Services.
Definition of Requirements.
CHAPTER 9 Managing Risk in Telecom Projects.
Contingency is Expected to be Spent.
CHAPTER 10 Who Tells What to Whom?
CHAPTER 11 Creating the Timelines.
Mandatory and Discretionary Dependencies.
Lags and Leads.
Project Logic Diagram.
Showing the Schedule.
Collapsing the Schedule.
Effort-Driven and Duration-Driven Tasks.
And then . . . .
CHAPTER 12 Managing the Costs.
Types of Costs.
Estimating the Costs.
Project Budgets and Planning the Project Cost.
Managing the Costs.
Project Communications Planning and the Communications Matrix.
Preparing the Agenda.
Inviting the Right People.
Informing the People of Their Roles at the Meeting.
Using the Meeting Time Effectively.
Motivating People to Communicate Properly.
Electronic Tools for Communications.
Monitor and Control.
CHAPTER 13 Managing the Developments.
CHAPTER 14 Managing the People.
Organization Structures for Projects.
Managing the Workloads of the Team Members.
Some Suggestions for Good Participation and Good Management.
CHAPTER 15 What Is the Gain?
Understanding the Value of the Product.
Clear Project Objectives.
Clearly Defined Scope.
Strong Change Control.
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