Process Design: Making it Work: A Practical Guide to What to do When and How for Facilitators, Consultants, Managers and Coaches
March 2008, Jossey-Bass
About the Word Process.
Investing in Process Design.
PART ONE: A STEPWISE APPROACH.
1. Six Steps.
Step 1. Complete a Process Terms of Reference.
Step 2. Block the Agenda.
Step 3. Develop and Confirm How the Agenda Will Flow.
Step 4. Build a Preliminary Design.
Step 5. Check the Preliminary Design with Others.
Step 6. Complete the Design.
2. Guidelines For Process Design.
Make Upstream Prevention a Priority.
Curb the "Overs".
Think Strategically About Expertise.
Listen for Mental Maps.
Approach Time Consciously.
Create an Environment That Supports Learning.
Rethink Openings and Closings.
PART TWO: THE PEOPLE FACTORS: PERSPECTIVES, POWER, AND VALUES.
3. The Perspectives Factor in Process Design.
Group Participation Styles.
4. The Power Factor in Process Design.
Types of Power.
Power and Commitment.
Using Power Positively.
5. The Values Factor in Process Design.
A Values Hierarchy.
Implications for Process Design.
PART THREE: DUE DILIGENCE: A PROCESS TERMS OF REFERENCE.
6. About a Process Terms of Reference.
Maps and Territories.
Developing a PTR.
A Collaborative Stance.
7. Understanding the Situation.
Sample Questions for Exploring the Situation.
Practice Guidelines: Situation.
8. Developing a Focus.
Objectives, Outputs, and Outcomes.
Sample Questions for Developing a Purpose Statement.
Practice Guidelines: Purpose, Objectives, Outputs, and Outcomes.
Sample Questions for Developing Objectives, Outputs, and Outcomes.
Examples: Purpose, Objectives, Outputs, and Outcomes 129 Propositions.
9. Stakeholder Collaboration.
Stakeholder Perspectives and Categories.
Sample Questions for Identifying Stakeholders.
Practice Guidelines: Stakeholder Collaboration.
Examples: Key Stakeholders.
10. Core Assumptions.
Sample Questions for Developing Assumptions.
Practice Guidelines: Core Assumptions.
Examples: Core Assumptions.
11. Key Considerations.
Sample Questions for Developing Key Considerations.
Practice Guidelines: Key Considerations.
Examples: Key Considerations.
12. Work Plan.
Sample Questions for Developing a Work Plan.
Practice Guidelines: Work Plan.
Example: A Simple Work Plan.
Example: A Complex Work Plan.
Sample Questions for Developing a Governance Structure.
Practice Guidelines: Governance.
Examples: Governance Structures.
14. Essential Documents.
Sample Questions for Identifying and Developing Essential Documents .
Practice Guidelines: Essential Documents.
Examples: Essential Documents.
15. PTR-Three Examples.
Account Planning for a Regional Sales Group.
Three Boards Speaking with One Voice.
Access to Organ Transplantation in Canada: Phase 1-Kidney Allocation.
PART FOUR : EXPERTS AND EVIDENCE IN CONCERT.
16. Why Evidence-Based Solutions Now.
Knowing What to Ask.
Why Best Evidence Is Important.
Ambiguity, Paradox, and Disagreement.
17. A Design for Developing Evidence-Based Questions.
Working Through the Steps.
Practice Guidelines: Question Development.
And Finally . . ..
PART FIVE: SAMPLE PROCESS DESIGNS.
18. A Town Hall Meeting with XYZ Finance Department.
19. A Workshop on Mission and Values.
Dorothy Strachan and Paul Tomlinson have been working together in process design and facilitation since 1974, serving clients across all sectors. They are partners in Strachan-Tomlinson and Associates (ST), a process consulting firm based in Ottawa, Ontario, Canada.