![]() All For One: 10 Strategies for Building Trusted Client Partnerships
ISBN: 978-0-470-38028-4
Hardcover
288 pages
April 2009
US $25.95
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- “How do we create an ‘all-for-one, one for all’ culture in which the whole is greater than the sum-of-the-parts and we succeed in leveraging our global network to deliver value to clients?”
- How do we mobilize the right people, resources, and ideas—across a multitude of organizational and geographic boundaries—into each and every client relationship?”
- “How do we evolve from a trusted advisor to a trusted partner and build large-scale, multi-year institutional relationships in which clients buy our full range of services?"
All For One answers these questions with an innovative and comprehensive model for building enduring, institutional client relationships—for creating a truly client-centric services firm. It offers readers ten specific strategies that are thoroughly supported by case studies, best practices from leading firms, and implementation tools. Its basic premise is simple: There are ten key strategies that must be implemented to create these multi-year relationships. The individual professional is responsible for five of them. The firm—the institution—is responsible for the other five. When you successfully execute against all ten of these building blocks, you build long-term, professional-client partnerships characterized by high levels of personal satisfaction, business impact, and profitability.

