Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty
August 2009, Pfeiffer
-- Sharon S. Bilgischer, senior manager, logistics global talent, curriculum and documentation, Wal-Mart Stores, Inc.
There is clear and mounting evidence that employee engagement keenly correlates to individual, group, and corporate performance in areas such as retention, productivity, customer service, and loyalty. This timely treatment provides a comprehensive framework, language, and process that genuinely connects People strategy with Business strategy. It offers a research-based blueprint for looking at employee engagement with the same regularity and importance as any other aspect of the organization.
Section One: Engagement Foundations.
1. The Case for Employee Engagement: Connections Versus Transactions.
2. It’s Not Just the Manager, Stupid!
3. Measure Twice, Cut Once.
4. Thanks for the Gift.
5. It Boils Down to Two Things.
Section Two: Engagement Applications.
6. They Lost the Game on Turnovers.
7. Bring Them On.
8. Engaging Leaders, Engaging Cultures.
9. How Much Can You Bench?
10. What Is Your MPV?
11. Eye of the Customer.
12. Reaping the Rewards.
About the Author.
Brad Federman is the president of Performancepoint, LLC., a leading performance improvement company. Formerly he was executive vice president of Novations, a management training and consulting firm that focused on leadership, development, selection, and retention issues for Fortune 1000 companies. To learn more about Employee Egagement go to www.engagementleader.com.
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