Business Intelligence Success Factors: Tools for Aligning Your Business in the Global Economy

Preface.

Acknowledgments.

PART ONE The Landscape.

Chapter 1 The Evolving Business Landscape.

Navigating Uncharted Waters.

Shifting from Reactive to Proactive.

Strategies for Capturing Value.

Motivation for Change.

The Evolving Organization.

Chapter 2 Models from Science and Nature.

Quantum Physics.

Evolutionary Biology and Living Systems.

Complexity Science and Chaos.

Systems Theory and Systems Thinking.

PART TWO The Success Factors.

Chapter 3 Effective Communication.

Benefits of Effective Communication.

Principles of Communication.

Communication in a High-Tech Economy.

Nonverbal Communication.

Theory of Relational Coordination.

Principles of Dialogue.

Art of Listening.

Storytelling.

Chapter 4 Collaboration.

Collaborating for the Future.

Creating a Collaborative Culture.

Building Collaborative Teams.

Value of Trust.

Collaborative Technologies.

Collaboration in Action: A Case Study.

Chapter 5 Innovation.

Creativity.

Innovation in the Marketplace.

Tips from the Field.

Chapter 6 Adaptability.

The Shifting Paradigm.

Traditional Methods.

The New Paradigm.

Models for Adaptive Organizations.

Leveraging Chaos in Organizations.

Conflict Resolution: A Living Systems Approach.

The Learning Organization.

A New Global Organization.

Chapter 7 Leadership.

The Conscious Leader.

Social Intelligence.

Paradox of Empowerment.

10 Principles for Leading a Dynamic Organization.

Tapping Organizational Wisdom.

PART THREE Models and Practices.

Chapter 8 Systems Thinking.

Basics of Systems Thinking.

Systems View of Business Analytics.

Chapter 9 Holacracy.

Evolving the Organization.

Introducing Holacracy.

Organizational Structure.

Organizational Control.

Core Practices.

Shared Language and Meaning.

PART FOUR Beyond Our Corporate Borders.

Chapter 10 Possibilities.

Holacracy in the World.

Edgewalkers.

Organizations on Purpose.

Bottom Line.

Appendix A: Resources.

Appendix B: Suggested Reading.

About the Author.

Index.