Making I/T Work: An Executive's Guide to Implementing Information Technology Systems
October 2002, Jossey-Bass
Making I/T Work offers managers basic guidance and an effective model for making the right choices when considering implementing information-based business projects. In this book, Dennis Severance and Jacque Passino provide business leaders with a framework of organizational change that places the problems of change into a context so that they can be effectively addressed and outlines a proven framework that can be adapted to a variety of situations.
Making I/T Work offers managers
- A framework for managing I/T investment opportunities
- Fifty helpful questions for leading a program of strategic change
- Guidance for overcoming the powerful blocks to changes in infrastructure
- Suggestions for formulating a winning strategy
- A model for preparing and implementing a project
- Information on how to assess the success of a program
Making I/T Work can help managers guide a strategic I/T transformation with a plan that is based on a strong sense of objective and a credible assessment of current realities.
1 The Promise and Challenge of I/T Investment 1
2 Managing Organizational Change 33
3 Formulating Strategy 59
4 Preparing and Implementing Projects 91
5 Reacting to Abrupt Changes in Strategic Priorities 135
6 Assessing Success and Failure 169
7 Conclusions and Implications 191
The Authors 209
Jacque Passino is the first director to lead the state of Michigan's Department of Information Technology. Formerly he was a partner with Accenture. His expertise includes extensive experience with large-scale change programs, which included global responsibilities in the chemical, utility and energy industry sectors.