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Diversity at Work: The Practice of Inclusion

Bernardo M. Ferdman (Editor), Barbara R. Deane (Associate Editor)
ISBN: 978-0-470-40133-0
622 pages
November 2013, Jossey-Bass
Diversity at Work: The Practice of Inclusion (0470401338) cover image


Praise for Diversity at Work: The Practice of Inclusion

"Ferdman & Deane have done a masterful job of organizing into a coherent whole the various practices, philosophies, and frameworks of the diversity and inclusion field. This book is a timely must-read for anyone interested in this important organizational and global challenge."
Price M. Cobbs, M.D., founder, Diversity Collegium, and author, Cracking the Corporate Code

"This exceptional volume is an invaluable, thought-provoking resource for anyone involved in designing, managing, and learning from initiatives to develop competencies that support individual, group, and organizational inclusiveness."
Susan E. Jackson, Ph.D., distinguished professor, Rutgers University, and former president, Academy of Management

"Diversity at Work is the most thorough treatment of what is required to create a diverse and inclusive workforce for the 21st century that I have read. This book is must reading for CEOs and general managers who truly want to leverage diversity as a resource for learning, innovation, and high performance."
David A. Thomas, Ph.D., dean and William R. Berkley Chair, McDonough School of Business, Georgetown University and co-author, Breaking Through: The Making of Minority Executives in Corporate America

"This scholarly-based, practically-minded volume speaks to the challenges of organization leaders, HR managers, change specialists, and coaches who aspire to create unity in diversity."
Philip H. Mirvis, Ph.D., co-author, Beyond Good Company

"Ferdman & Deane have assembled a group of renowned experts who, in beautifully crafted chapters, provide guidelines for creating diverse organizations that truly matter."
Peter Salovey, Ph.D., president and Chris Argyris Professor of Psychology, Yale University

"A powerful collection of insights into inclusion today. This book adds greatly to the body of knowledge and thinking about inclusion in the workplace—which has been our life work for over 30 years."
Frederick A. Miller & Judith H. Katz, Ed.D., co-authors, The Inclusion Breakthrough and Opening Doors to Teamwork and Collaboration

"Whether you are working to build systems that support inclusion, to enhance an organization's collective ability to collaborate across diverse groups, or to lead in a more authentic and inclusive way, you will benefit from the deep knowledge, cutting-edge applications, and inspiration found in the pages of this remarkable volume."
Cynthia McCauley, Ph.D., senior fellow, Center for Creative Leadership

"Diversity at Work provides a practical roadmap for all types of organizations seeking research-based information and guidance on leadership, organization development, and change management focused on diversity and inclusion."
Joseph A. Cordero, director, Office of Ethics and Compliance, County of San Diego

"This most-needed study of the inherent linkage between diversity and inclusion and the organization development fields is a must read. If OD and D&I are to truly flourish and fulfill their promise, the silos between them must come down. This book will help break down those walls!"
Steve Humerickhouse, executive director, The Forum on Workplace Inclusion

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Table of Contents

List of Tables, Figures, and Exhibits xiii

Foreword xvii
Allan H. Church and Janine Waclawski

Preface and Acknowledgments xxi
Bernardo M. Ferdman and Barbara R. Deane

The Editors xxxiii

The Authors xxxv

Part One: Frameworks for Understanding Inclusion 1

1 The Practice of Inclusion in Diverse Organizations: Toward a Systemic and Inclusive Framework 3
Bernardo M. Ferdman

2 Communicating About Diversity and Inclusion 55
V. Robert Hayles

Part Two: Individual and Interpersonal Perspectives and Practices 91

3 Creating Inclusion for Oneself: Knowing, Accepting, and Expressing One’s Whole Self at Work 93
Bernardo M. Ferdman and Laura Morgan Roberts

4 Strengthening Interpersonal Awareness and Fostering Relational Eloquence 128
Ilene C. Wasserman

5 Intercultural Competence: Vital Perspectives for Diversity and Inclusion 155
Janet M. Bennett

6 The Work of Inclusive Leadership: Fostering Authentic Relationships, Modeling Courage and Humility 177
Plácida V. Gallegos

Part Three: Organizational and Societal Perspectives and Practices 203

7 From Diversity to Inclusion: An Inclusion Equation 205
Mary-Frances Winters

8 Inclusive Human Resource Management: Best Practices and the Changing Role of Human Resources 229
Lynn R. Offermann and Tessa E. Basford

9 Inclusive Organization Development: An Integration of Two Disciplines 260
Allan H. Church, Christopher T. Rotolo, Amanda C. Shull, and Michael D. Tuller

10 The Development of Inclusive Leadership Practice and Processes 296
Lize Booysen

11 Creating Inclusive Climates in Diverse Organizations 330
Lisa H. Nishii and Robert E. Rich

12 Models of Global Diversity Management 364
Karsten Jonsen and Mustafa Özbilgin

13 Fostering Inclusion from the Inside Out to Create an Inclusive Workplace: Corporate and Organizational Efforts in the Community and the Global Society 391
Michàlle E. Mor Barak and Preeya Daya

Part Four: Key Application Issues and Domains 413

14 Global Benchmarks for Diversity and Inclusion 415
Julie O’Mara

15 The Chief Diversity Offi cer’s View of the Diversity and Inclusion Journey at Weyerhaeuser 431
Effenus Henderson

16 Creating Diverse and Inclusive Colleges and Universities 451
Kumea Shorter-Gooden

17 Fostering Inclusion from the Outside In: Engaging Diverse Citizens in Dialogue and Decision Making 482
Carolyn J. Lukensmeyer, Margaret Yao, and Theo Brown

18 Building a Culture of Inclusion: The Case of UNAIDS 506
Alan Richter

19 Inclusion at Societal Fault Lines: Aboriginal Peoples of Australia 520
Charmine E. J. Härtel, Dennis Appo, and Bill Hart

Part Five: Moving Forward 547

20 Inclusion as a Transformational Diversity and Business Strategy 549
Michael L. Wheeler

21 An I/O Psychologist’s Perspective on Diversity and Inclusion in the Workplace 564
Angelo S. DeNisi

22 Inclusion: Old Wine in New Bottles? 580
Stella M. Nkomo

23 Practicing Inclusion: Looking Back and Looking Ahead 593
Bernardo M. Ferdman and Barbara R. Deane

Name Index 601

Subject Index 613

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Author Information

Bernardo M. Ferdman, Ph.D. (Editor) is professor of organizational psychology at Alliant International University in San Diego and a leadership and organization development consultant. He is a SIOP Fellow and consults, writes, speaks, teaches, and conducts research on diversity and inclusion, multicultural leadership, Latinos & Latinas in the workplace, and bringing one's whole self to work.

Barbara R. Deane (Associate Editor) is editor-in-chief for DiversityCentral.com and the Cultural Diversity at Work Archive and vice-president of The GilDeane Group, Inc. She writes, edits, consults, and speaks on diversity and inclusion and cross-cultural business issues.

A division of the American Psychological Association and established in 1945, the Society for Industrial and Organizational Psychology (SIOP) is the premier association for professionals charged with enhancing human well-being and performance in organizational and work settings. SIOP has more than 7,000 members.

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