The Trainer's Handbook, Updated Edition
December 2008, Pfeiffer
Contents of theWebsite.
1. Assessing Needs.
Understanding the Needs Assessment Process.
How to Conduct a Needs Assessment.
Developing an Action Plan.
Assessing Participants’ Knowledge, Attitudes, Skills.
2. UnderstandingAdult Learners.
AndragogicalVersus Pedagogical Model.
Understanding How andWhy People Learn.
Application of Learning Principles.
3. Training Styles.
Trainer Characteristics and Competencies.
Key Elements of a Trainer’s Style.
4. UnderstandingToday’s Learner.
The Changing Training Environment.
5. Writing Instructional Objectives.
What Are Learning Objectives?
Writing Learning Objectives.
6.Writing an Instructional Plan.
Time Needed to Develop a Training Program.
Major Components of Design.
Creating a Design Matrix.
Purpose of an Instructional Plan.
Components of an Instructional Plan.
7. Selecting,Designing, and DevelopingActive-Training Methods.
The Case for Active Training.
Creating an Active-Learning Environment.
Designing Active-Training Activities.
Common Methods and Materials.
Experiential Learning Activities.
Creating a Positive Learning Environment.
Experiential and Active-Training Techniques.
Tips for Using Specific Methods.
Improving Platform Presence.
Retention Rate inVisual Learning.
Why UseVisual Aids?
Guidelines for UsingVisual Aids.
Other Commonly UsedVisual Aids.
10. Distance Learning.
Advantages/Benefits of Distance Learning.
Disadvantages/Drawbacks to Distance Learning.
Types of Distance Learning.
Guidelines for Designing Distance Learning.
Designing and Developing Activities.
Delivering Content and Activities.
11.Working with Groups.
The Trainer as Facilitator.
Ways to Encourage Participation.
The Art of Questioning.
Responding to Questions.
Scaling theWall of Resistance.
12. Using Creativity.
Creativity with Small Groups.
Props and Other Theatrical Techniques.
When to Evaluate.
Whom to Involve.
How to Evaluate.
What to Evaluate.
Four-Level Model for Evaluation.
Participant Evaluation and Accountability for e-Learning.
Accountability for Training.
Significance of the Evaluation Process.
14. The Business of Consulting: Internal and External.
The Changing Role of the Trainer.
Understanding the Client-Consultant Relationship.
Selecting an External Consultant.
15. Training DuringToughTimes.
Prove theValue of Training.
Leaders as Teachers.
Negotiate with External Consultants and Service Providers.
Lunch and Learn.
AppendixA: Answers to Exercises.
Appendix B: Recommended Resources.
Appendix C:Criteria for Selecting Packaged Programs.
Karen Lawson, Ph.D., is an international consultant, speaker, and author. As founder and president of Lawson Consulting Group, Inc., she is the author of Leadership Development Basics, The Art of Influencing, Improving Workplace Performance Through Coaching, Improving On-the-Job Training and Coaching, SkillBuilders: 50 Communication Skills Activities, New Employee Orientation Training, and Involving Your AudienceMake It Active. She is coauthor of 101 Ways to Make Training Active (first edition) and has published dozens of articles in professional journals.
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