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The Essential Guide to Training Global Audiences: Your Planning Resource of Useful Tips and Techniques

ISBN: 978-0-470-41951-9
460 pages
June 2008, Pfeiffer
The Essential Guide to Training Global Audiences: Your Planning Resource of Useful Tips and Techniques (0470419512) cover image


The Essential Guide to Training Global Audiences is a groundbreaking book that offers a much-needed guide for anyone who must design and deliver excellent learning experiences for people from a culture other than their own. The book is filled with proven guidelines for multicultural training, solid techniques for training international adult learners, and advice for the preparation of culturally sensitive presentations. The book represents material from more than 65 contributors who have made presentations for some of the leading organizations worldwide.
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Table of Contents



Part One: General Information for Training or Presenting to International Audiences.

Chapter One: Insights and Suggestions for Training, Teaching, and Presenting to International Audiences.

Chapter Two: Designing the Program for International Audiences.

Chapter Three: Translation for International Audiences.

Chapter Four: Presentation Techniques for International Audiences.

Part Two: Africa.

Chapter Five: The Continent of Africa.

Chapter Six: Egypt (Middle East).

Chapter Seven: South Africa.

Part Three: Asia.

Chapter Eight: China.

Chapter Nine: Hong Kong.

Chapter Ten: India.

Chapter Eleven: Indonesia.

Chapter Twelve: Japan.

Chapter Thirteen: Malaysia.

Chapter Fourteen: Philippines.

Chapter Fifteen: South Korea.

Chapter Sixteen: Thailand.

Chapter Seventeen: Uzbekistan.

Chapter Eighteen: Vietnam.

Part Four: Australia.

Chapter Nineteen: Australia.

Part Five: Europe.

Chapter Twenty: Denmark.

Chapter Twenty-One: England.

Chapter Twenty-Two: France.

Chapter Twenty-Three: Germany.

Chapter Twenty-Four: Hungary.

Chapter Twenty-Five: Italy.

Chapter Twenty-Six: Romania.

Chapter Twenty-Seven: Switzerland.

Chapter Twenty-Eight: The Netherlands/Holland.

Part Six: The Americas.

Chapter Twenty-Nine: Argentina.

Chapter Thirty: Brazil.

Chapter Thirty-One: Canada.

Chapter Thirty-Two: Central America and the Caribbean.

Chapter Thirty-Three: Colombia.

Chapter Thirty-Four: Guyana.

Chapter Thirty-Five: Mexico.

Chapter Thirty-Six: The United States.

Part Sevem: Conclusion.

Chapter Thirty-Seven: Human Resource Development Around the Globe.

Appendix One: Dealing with the Unfamiliar and Coping with Change.

Appendix Two: Mentoring Global Employees.

Appendix Three: Technology Considerations When Presenting to International Audiences.

Appendix Four: Learning in a Second Language: L2.

Appendix Five: A Workshop, Webinar, or What?




About the Authors.

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Author Information

Renie McClay has been in the learning and development fi eld for over twenty years. She has managed sales training for three Fortune 500 Companies, including Kraft, Gerber and Pactiv.

LuAnn Irwin, LAI Associates, has traveled to more than twenty - three countries and forty - nine states in the United States to teach and learn from people of other nations and cultures. She has worked as manager/director of training for Eastman Kodak Company, Xerox Corporation, and Hong Kong Shanghai Banking Company, all Fortune 500 companies. At Kodak, LuAnn managed training professionals, providing leadership development, sales training, and technical and interpersonal skills for international teams, delivered virtually through international webcasts and in person. LuAnn has been a mentor for Chinese managers and professionals in Shanghai and active in networks for Asian, African, Hispanic, and Native American employees.

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"Prepares trainers for everything from the learning style and motivators of the global learner to what travel documents the trainer should bring and how they could overcome jetlag!"
—Rosa Greenwood, senior director, human resources, Shure Incorporated

"Finally, a book that gives us a road map for the global training process."
—Jim Graham, consultant and former vice president of training and development, RR Donnelley

"Holds powerful culturally-sensitive insights into the distinction of different audiences."
—Kathleen M. Leck, executive vice president, Lake Forest Graduate School of Management

"A must have reference for all global training professionals."
—Chris Nims, vice president, human resources, Qualex Inc., A Kodak Company

"A master guideline for global trainers."
—T. Somasekhar, chairman, Indian Academy School of Management Studies, Bangalore, India

"Focuses on preparedness, relationships, and adaptability."
—Terrence Donahue, vice president, Instructor Quality, National Restaurant Association Solutions

"Hits all the key points for effective training anyplace in the world."
—Elliott M. Jones, managing director, Aon

"Rich with anecdotes and practical advice."
—Sumit Deshpande, IT Industry Expert

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